Crash after chapter 4 of episode 3 in season 2

CrazyA777

After completing the chapter the game crashes and wants me to restart the chapter. I have tried redownloading the episode and app and nothing has worked.

Angeloh87

I have the exact same problem. I've tried to replay the chapter 4 several times and everytime the same thing happens, the game crashes during the loading screen towards chapter 5 (or after Reggie gets killed).

CrazyA777

Ya I know. I have never had a problem with any of the other episodes before this one.

TelltaleMike

I apologize for the inconvenience. Can you please clarify what iOS devices you are currently playing on? You may need to close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to complete Episode 3.

Angeloh87

Running on iOS 7. I'm trying out your solution now, hope it works

Angeloh87

It worked! Thank you for the help :).

TelltaleMike

You're welcome, I hope you enjoy the game!

CrazyA777

Thank you for the help. It now works perfectly.

TelltaleMike

You're welcome, Enjoy the game!!