›

Words on the screen while playing

andrea_navarroandrea_navarro
edited May 2014 in The Walking Dead - iOS Support
When I try and play the walking dead it keeps showing the eposide's name across the screen which is really aggravating to see while trying to do something please help...

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff
    I apologize for the inconvenience. Can you please clarify what iOS device you are playing on, and what iOS Version you are currently using? Also, please make sure that you have updated the game application to the latest version. (As of now, the latest version is Version 1.6)
  • andrea_navarroandrea_navarro
    I am currently using an iPod touch fifth generation and the version is 7.1.1 and I have updated the ge but whenever I try to play it it has words on the screen listing the name of the episode
  • TelltaleMikeTelltaleMike Former Telltale Staff
    My apologies. Please try deleting, and re-downloading the game application from the iTunes App Store, then before starting the app for the first time, please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

    Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to play the game without the title showing up on the screen.
    andrea_navarro posted: »

    I am currently using an iPod touch fifth generation and the version is 7.1.1 and I have updated the ge but whenever I try to play it it has words on the screen listing the name of the episode

  • andrea_navarroandrea_navarro
    I redownloaded the game and everything seems to be working fine except for the fact that now my saved file is no longer there and I purchased the full pack the first time and it's saying that I have to purchase them again...
  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited May 2014
    I apologize for any difficulties this has caused. Please view this FAQ on our iOS community support forum to learn suggestions on how to restore your previously purchased episodes on your iOS device here:

    www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

    Again, apologies for any inconvenience you have experienced.
    andrea_navarro posted: »

    I redownloaded the game and everything seems to be working fine except for the fact that now my saved file is no longer there and I purchased the full pack the first time and it's saying that I have to purchase them again...

This discussion has been closed.