Character Animation all messed up
Just downloaded Season 2 Ep 3, but Clem's face and arms are invisible!? Other players faces aren't colored in at all, they're either black or blank, and the audio is missing in some of the early scenes. How do I fix this or redownload?
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I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
After receiving the information from your support tool, we will be able to assist you further.
Here is the link - http://www.sendspace.com/file/mkr8r4
I apologize for the inconvenience. Here are a few possible solutions:
1) Restart your computer
2) Play the game with your computer disconnected from the internet
3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card.
4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
5) Try playing the game with no other programs running in the background
6) Reinstall the game
After looking over your support tool, it seems your graphics card is only running at 256mb of dedicated memory. I would recommend, if you can, updating the drivers of your graphics card to the latest version, and then restarting the game.
how do I reinstall the game? I'm on a mac so there's no cache to clear.
If you are playing on Steam on your Mac, you should be able to uninstall the game by right clicking the game from inside your Steam Library, and clicking Delete Local Content. Then the game will uninstall in the background. You can then close Steam, and reopen it, then click on the game in your Library, and there should be a Install button on the game's page in your Library.