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Corrupted DMG

dougalgdougalg
in The Wolf Among Us - PC/Mac Support

I am trying to install on my mac, and when I try to mount the DMG file I get the following error:

"This dmg is corrupt and cannot be mounted"

I have created a a file using the support tool: http://www.sendspace.com/file/u2txh2

Thank you very much!

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You may need to disable Gatekeeper - To do this, click the Apple logo on the top toolbar and select System Preferences. Now select Security. If the padlock in the bottom left corner of this screen is not open, click on it. You will now see 3 options for downloaded applications, they are: Mac Store, Mac Store and identified developers, and Anywhere. Please select Anywhere and then confirm your selection. Once this is done, please attempt to download the game from our website. You should no longer see the damaged file messaging.

  • dougalgdougalg

    OK, I got it working. I had to disable Gatekeeper AND the firewall, re-download, and then it worked. It didn't work with only Gatekeeper disabled.

    Thank you for the help.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, I hope you enjoy the game!

    dougalg posted: »

    OK, I got it working. I had to disable Gatekeeper AND the firewall, re-download, and then it worked. It didn't work with only Gatekeeper disabled. Thank you for the help.

  • dougalgdougalg
    edited June 2014

    Hmm, I just tried to download again, to try to fix the issue with undownloadable episodes, but now I am getting the corrupt DMG error with the same security settings!

    Also, here is a support tool report: http://www.sendspace.com/file/iyaqo8

    TelltaleMike posted: »

    You're welcome, I hope you enjoy the game!

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you have already successfully downloaded the installer, you do not need to download it again. If you are seeing Episodes as 'Coming Soon' that should already be available, please try deleting your SyncFs folder from your

    ~Library/Application Support/Telltale Games/The Wolf Among Us/ file directory,

    and then restart the game, and you should receive any of the necessary updates to make the later episodes available to download.

    dougalg posted: »

    Hmm, I just tried to download again, to try to fix the issue with undownloadable episodes, but now I am getting the corrupt DMG error with the same security settings! Also, here is a support tool report: http://www.sendspace.com/file/iyaqo8

This discussion has been closed.