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Black Screen Upon Opening

SodaCanSodaCan
in The Wolf Among Us - PC/Mac Support

Hello,

My game does not appear to open. It's happen before, but now it just won't load the game. The screen goes black and freezes my computer. In order to exit on the freeze, I have to manually reset my computer.

I'm running Windows 7, with a HD Radeon 6950 graphics card, and a Quad Core Processor.

Here is my file from the support tool. https://www.sendspace.com/file/ongf64

Thanks!

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

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