Episode 4 crashing

On my ipad when I play episode 4 at the scene where you are in the crooked man's home with his minions standing around you, when it loads just after him lighting his cigarette the screen goes completely black and goes back to the home screen.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

    Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to continue the episode successfully.

  • Thank you for the help it's now working past the crash, I had no idea it wasn't too difficult. This was my first post so I had no clue what to expect, you where very helpful thanks.

    I apologize for the inconvenience. Please close the game and all other applications running in the background. This should free up necessar

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome! I hope you are now able to enjoy the game!

    Jmacpower posted: »

    Thank you for the help it's now working past the crash, I had no idea it wasn't too difficult. This was my first post so I had no clue what to expect, you where very helpful thanks.

This discussion has been closed.