I can't download any episode

After buying the multipack, all the episodes seem avaliable to download , however, when i start downloading them it tells me that I'm not connected to network, even if I am.
Does anybody know how to fix this?

Comments

  • Having the exact same problem. I restarted the game, the ipad, reconnected, but none of that makes any difference

  • I managed to download ep2 after doing the reset thing almost 20 times! They really need to fix this fast

    joespizza posted: »

    Having the exact same problem. I restarted the game, the ipad, reconnected, but none of that makes any difference

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Over the weekend we experienced a higher than average amount of server connections. We have now resolved the issue for most people, and you should now be able to successfully connect with our servers and download the game. Please try starting the game again, and you should now be able to download the episodes.

    If you are still experiencing this issue, please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

    Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to download the episodes successfully.

This discussion has been closed.