Episode 4 Problem
I bought the season pass for TWD season 2. Episode 4 came out today and it still says Coming Soon. I tried the turn it off for 3 minutes technique but it didnt work. I went to the apple support center and told me a technique that also didnt work. Then they told me it had been delayed. Ive tried to press restore purchase already.
Has it been delayed? If not, is there anything else I can try?
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Comments
I apologize for the inconvenience. Episode 4 should be available now for iOS devices. If you haven't already tried yet, please open the game application, and open the Episodes Menu, then tap the Restore button at the bottom, and your previous purchase will be restored, and Episode 4 should then become available. Please make sure that you have reconnected to your WiFi network before starting the game application.
Didn't work
My apologies, please also try connecting to a different WiFi network, and see if that network has a better connection with our servers, then restart the game application, and see if the episode is unlocked.
No, didnt work. Its even weirder: it says Episode 4 available on the app store.
might this work: i delete the app, and i reinstall it and press the restore purchases button.
Yes, deleting the app and re-downloading it may resolve your issue. Please note that your game saves are stored internally within the game application, and deleting the app will delete your game saves along with it.
Oh. What else can i do?
Unfortunately other than hitting the Restore button, closing the game application and restarting your device, and trying to connect to a different WiFi network are the only options other than deleting and re-downloading the game application from your device.
Can you please clarify if the game application is updated to the latest version? (Version 1.2 is the latest version)
yes. it's updated
Unfortunately I am out of potential solutions, you can try connecting to a few different networks and see if a different connection enables you to restore/download the episode. I apologize for any difficulties this has caused you.
Okay. Are you only staff on the website or can you report the problem to telltale? I know other people are having the problem
I will make sure to pass your issue along to the team for further investigation.
Can you please clarify if you made sure to close all of the apps running in the background before turning your iOS device off for at least 3-5 minutes to clear it's cache? I will post the workaround steps below:
Didn't work. Also, if any solution is found, will you contact me about it?
My only other recommendation would be to try all of my suggested steps again a few times, and you should be able to download the episode. Can you please clarify which iOS device you are using, and what iOS version it is currently on?
iPod 5 and iOS 7.1.2
Thank you for providing the extra information. Unfortunately I am out of potential solutions to resolve the issue, other than deleting and re-downloading the application from the App Store. Unfortunately this method will erase your save data, but may allow you to download the latest episode.
I kinda erased it and re downloaded it, I installed it on my iPad but then it said coming soon for all of them and buy for the multi pack. I hit the restore button but the only thing that did was make the multi pack said owned.
Can you please clarify if it says 'Coming Soon' or 'Get' now next to the episodes?
coming soon. its an ipad 2.
My apologies, unfortunately I am out of potential solutions to resolve your issue. I recommend contacting Apple Support for further assistance.
i already contacted them but they didnt have anything to help me.
also, will you send me an email or anything if you find a solution for the problem
If any new information of another possible resolution arises, I will reply to this thread. Again, my apologies for any difficulties this has caused you.
actualy, can i get refund for this game, season 1 and twau. ill use the money to then buy it on my ps3. i know it loads faster there and has less problems.
For any inquiries regarding refunds, or refund requests for purchases made on the Apple iTunes App Store, please contact Apple Support for further assistance, and they will be able to assist you further with this particular request.
i alrdy did, and they told me the developers were responsible for that
Nvm they gave me the refund. Might as well close this thread
What about the kindle fire what do we do to get episode 4 on the kindle fire
We do not yet have a release date for this episode for Kindle devices, but as soon as we do, we’ll announce it on our Blog, Facebook and Twitter. Stay tuned there for updates!
Blog: http://www.telltalegames.com/blog/
Facebook: https://www.facebook.com/TheWalkingDeadGame
Twitter: https://twitter.com/telltalegames
It there now
Thank you for posting the extra information. I hope you enjoy the game!
I bought season 2 and have the 1st 3 episodes downloaded on my kindle fire. Ep 4 is available for download, but it immediately goes to an screen that says:
ERROR
Connected
ACCEPT
Can you offer a fix?
I apologize for the inconvenience. Please try closing any game applications running in the background, and turn you device off for at least 5-10 minutes. Then turn it back on, and reset your WiFi settings by turning it Off, and back On again. Then start the game application again, and try downloading Episode 4 again.