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Ep 4 not displaying properly

Tony1961Tony1961
in The Walking Dead - PC/Mac Support

I just tried playing Ep 4 and it displays the background scenes without most of the characters. Do you know how I can fix this?

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Please try changing the game's resolution or graphics settings to a lower setting from the in-game Options Menu from the Main Menu of the game, and see if your issue is resolved. If you are still experiencing this issue, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, I will be able to assist you further.

  • Tony1961Tony1961

    Thanks, but I've tried to download that support tool and it won't run for me. Changing resolution and graphics doesn't help. Is it possible to download it again?

    TelltaleMike posted: »

    I apologize for the inconvenience. Please try changing the game's resolution or graphics settings to a lower setting from the in-game Option

  • TelltaleMikeTelltaleMike Former Telltale Staff

    The Support Tool file is a batch file. When you double click it after downloading it, a black command window will pop up. Please allow 5-10 minutes as the batch file runs in the background and collects the necessary data. It will then output the file when it is finished.

    If you want to try deleting the episode, and re-download it, please open the following file directory:

    C:\Users\%Username%\Documents\Telltale Games\The Walking Dead\SyncFs\

    In there, you will find the Data, Meta, and Temp folders. Open the Data folder, and delete the WalkingDead104PatchFs folder. Then inside the Meta folder, delete the WalkingDead104PatchFs.updated.json file. Then restart the game, and re-download the episode. (Please also make sure that you have disabled any anti-virus or internet firewall programs open and running that may interfere with the download completing successfully. Then restart the game, and restart the Episode, and the issue should be resolved.

    Tony1961 posted: »

    Thanks, but I've tried to download that support tool and it won't run for me. Changing resolution and graphics doesn't help. Is it possible to download it again?

This discussion has been closed.