The Walking Dead: Season 2 (White Screen)
Hi, I am new to the community and am hoping to find a quick and easy solution to my problem. I just finished playing through The Walking Dead again as well as finishing up 400 days again in order to refresh myself with the series and as well as because of the fact that I purchased Season 2. So it comes as a surprise that I open up Season 2, excited to get back into the world, and find that I get a windowed white screen. Now, I did do a little bit of homework and read through other posts and read the Alt+Enter trick to window it. Yes, this DID fix the problem and I can enjoy the game, but this is NOT how I'd like to experience the game (I'm sure I'm not alone on this). Also, when I did have it in windowed mode, within the first minute of the opening cutscene near the bathroom, my game still gave me the white window and it also crashed my video card. I am just wondering if there is some other solution other than running it on Windowed mode. I would love to play the game full screen and on my 1768x992, native resolution. I had no troubles whatsoever with my season one as well as the 400 days DLC, so I just want to know what's different. Thank you so much for any advice/tips you and the community can give me.
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Thank you so damn much man.
Hopefully I can get some answers not just for myself, but for you as well, friend. Keep updated with the post. We will find an answer.
I apologize for any difficulties you have experienced. Please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
After receiving the information from your support tool, I will be able to assist you further.
https://www.sendspace.com/file/f0ufjw
Here is the link to the download page, hopefully this is what you're looking for.
I have the same problem. My link: https://www.sendspace.com/file/yetvv7
Please try switching your monitor's resolution from 1768 x 992 to it's native display resolution of 1280 x 720, then restart the game, change it to Windowed Mode, change the in-game resolution to 1280 x 720 to match your monitor's resolution, then change it back to Full Screen Mode, and see if you are able to successfully continue the game.
@heyjo After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 128mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.
That did the trick, however, it doesn't make much sense for me, the resolution I have to run on my computer is 1768x992. So I figured that that's how I need to run ALL of my games, which up until now, was the truth. Why is this game requiring me to run it at a different resolution?
I have a similar problem. Have been trying to get it to work with what was suggested here, but It didn't work.
My link is here: https://www.sendspace.com/file/0qaqsj
Any suggestions?
Hello, i too have a similar problem. Help would be appreciated.
Here is the file:
https://www.sendspace.com/file/8t06mx
I tried and it works for a few time but now the game is blocked in the episode 2.
It seems that your graphics card is running at 64mb of dedicated memory. Unfortunately if you have already tried updating your drivers to the latest version, I am out of potential solutions to resolve your issue.
@Greiving_Pain Below are a few possible solutions:
1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS
2) Restart your system
3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.
4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
5) Run the game as admin
6) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)
7) Reinstall the game
8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)
9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)
10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)
I have the same issue of being able to run Season 1 fine from start to finish, including 400 Days, but Season 2 has been "white-screening" for me, and is keeping me from advancing past chapter three of episode five.
Any help is appreciated.
https://www.dropbox.com/s/7lx2fe4ejv879ry/support_tool.rar?dl=0
Everything works fine, but I get the white screen every ten or fifteen mins.
https://www.sendspace.com/file/p5no8m
Of course I'm refering to season 2.
Can you please clarify if when you see a white screen, that you are able to see the screen if you switch the game to Windowed Mode using the PC shortcut (Alt+Enter)? If not, can you please clarify if you have the disc or digital download version of the game installed on your computer?
Mike, I would greatly appreciate you looking at my Support Tool file and suggesting the best course of action - my game's been going to white screen during the Jane/Clem rum scene and nothing I've tried so far has work (going into windowed mode for example).
Thank you for the great service and the incredible game - can't wait to finally get it finished!
https://fs06u.sendspace.com/upload?SPEED_LIMIT=0&MAX_FILE_SIZE=314572800&UPLOAD_IDENTIFIER=1438189742.1421270402.568C46C1.17.0&DESTINATION_DIR=12
My apologies, unfortunately you may have copied and pasted the wrong link to your Support Tool file. Please try to find one similar to the ones other forum members have posted above.
Aha, you're right! My mistake. Here's the correct link.
https://www.sendspace.com/file/b9ew75
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 64mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.
Okay, thank you for the response
Every time I go and talk to Jane and offer her some rum the screen whites out no matter whether i talk to her or Kenny first.
https://www.sendspace.com/file/b5fkf0
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 192mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.