Game crashing on Steam
Hoping to get some help here! I played through all five episodes of season 1 without issues on Steam, and was able to start playing the 400 Days DLC. However, when I tried to continue playing it yesterday, all I got was a black screen when I tried to launch the game in Steam. I checked my task manager, and it said the program was not responding. I tried restarting my computer, uninstalling and reinstalling the game, but nothing has worked so far. I emailed support and followed the steps outlined in the email to troubleshoot, here is the link to results from running the support tool: https://www.sendspace.com/file/z4io8g
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I apologize for the inconvenience. After looking over your support tool information, there doesn't seem to be an issue with your file directory. Below are a few more possible solutions (You may have tried a few of these, but I will post all of the potential solutions below for you):
1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS
2) Restart your system
3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.
4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
5) Run the game as admin
6) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)
7) Reinstall the game
8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)
9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)
10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)
11) When you reach the black screen, try switching the game to Windowed Mode using the PC shortcut (Alt+Enter) and see if you are then able to see the game successfully.
Thanks for getting back to me quickly! I didn't think to unplug my wi-fi adapter last night before I wrote this, but I just did and was able to finish playing 400 Days. Thanks for your time and help, I appreciate it!
You're welcome, I hope you are now able to enjoy the game!