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Season 2 won't recognize Season 1 save

wobdardenwobdarden
in The Walking Dead - Season 2 - PC/Mac Support

Hello! I own both Seasons of this game, and the 400 Days DLC. I just installed Season 2 to start playing and encountered an issue trying to load my save file from Season 1 for Season 2.

Here is the information from your diagnostic tool:
https://www.sendspace.com/file/hv0ixb
Any help is appreciated.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. After looking over your support tool information, there doesn't seem to be an issue with your file directory. If you own the Steam versions of both games, please make sure that Season One is set to 'Always keep this game up to date'. To do this, please right click on the game from within your Steam Library and go to Properties. Once in the Properties window, navigate to the Updates tab, and under the Automatic Updates section make sure that the drop down bar is set to Always keep this game up to date.

    After you set the game to always update, please close down the Steam Client completely. (Please also make sure to close it if it is still open in the hidden icons in the bottom right of the screen when you click the upward facing arrow. If it is, please right click the Steam icon and click Exit.)

    Once Steam is closed, please reopen it, and you should receive any of the necessary updates for The Walking Dead to work.

    If you are still experiencing an issue, can you please clarify if you are clicking Play at the main menu, and choosing a save slot to import your Season One saves to, then allowing it to locate your Season One saves on the next screen?

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