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Walking Dead doesn't open...

CapnBloodbeard2102CapnBloodbeard2102
in The Walking Dead - PC/Mac Support

Hi,

I have Walking Dead Season 1 on 2 computers - a Win 7 x64 and a Win 8 x64 system, and it doesn't work on either system.

I've gone through the full troubleshooting process on http://www.telltalegames.com/support/discussion/29368/the-walking-dead-technical-support-faq-read-before-creating-a-new-thread

I click the game on steam to open, the dialog box loads up saying it's starting to open...then......nothing.

The error message in Event Viewer is:

Faulting application name: WalkingDead101.exe, version: 2014.4.25.20794, time stamp: 0x535ae012 Faulting module name: WalkingDead101.exe, version: 2014.4.25.20794, time stamp: 0x535ae012 Exception code: 0xc0000005 Fault offset: 0x000fb22e Faulting process id: 0x2a80 Faulting application start time: 0x01cff7de1ad6b540 Faulting application path: E:\Games\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe Faulting module path: E:\Games\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe Report Id: 5a808be7-63d1-11e4-aaee-001bfc4ac670

Any help would be appreciated

Comments

  • CapnBloodbeard2102CapnBloodbeard2102

    Here's the required file:

    https://www.sendspace.com/file/7kmlcg

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions (You may have tried a few, but I will post all of the potential solutions below):

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

    10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

    If you still experience the issue, can you please clarify if the game is installed to the default file path, or to a custom file path?

This discussion has been closed.