Login Error - Can't communicate with Telltale Servers

As the topic states, used the same login credentials as for the web, and web works out great, just not (able to verify) in the game.
What gives?

Firewall is all clear with NIS 2014.

Comments

  • edited December 2014

    Can add this is a direct purchase from TTG's website, with a ~1,5GB download.

  • Ok, I did manage to find out the problem. Passwords containing special (punctuation) characters is not supported by the software login.
    So for others with the same problem, use only "A-z, numbers" and NOT like "!.,€#"%&" etc.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Thank you for providing info on how you were able to resolve the issue, I hope you are now able to enjoy the game!

  • I have the same problem. My password doesnt have any special punctuations/symbols, but all I get is "can't communicate with telltale servers" message.

    Rawhead posted: »

    Ok, I did manage to find out the problem. Passwords containing special (punctuation) characters is not supported by the software login. So for others with the same problem, use only "A-z, numbers" and NOT like "!.,€#"%&" etc.

  • I have the same problem. My password doesnt have any special punctuations/symbols, but all I get is "can't communicate with telltale servers" message.

    Thank you for providing info on how you were able to resolve the issue, I hope you are now able to enjoy the game!

  • TelltaleMikeTelltaleMike Former Telltale Staff

    This may be due to a different reason, specifically your registry. Please open a command window on your computer. (Below are instructions on how to open a command window)

    Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter

    Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter

    Windows 8: At the start screen, type in "cmd" and press enter

    Then copy the command line below and paste it into the command window, press enter, and confirm the question (to confirm the question, type “y” and press enter):

    REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher”

    (Please make sure when you copy the above text that you do not copy a space before or after the text, as that will produce an error message. If you still receive an error after inputting the command line, please try typing in the command line one letter/symbol at a time into the Command prompt)

    Please then try launching Game of Thrones again.

    cklambo posted: »

    I have the same problem. My password doesnt have any special punctuations/symbols, but all I get is "can't communicate with telltale servers" message.

This discussion has been closed.