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Can't play. Help!!!

BiggRedd54BiggRedd54
in Tales from the Borderlands – Xbox One Support

Downloaded the game last night, had a blast playing. Went to play this morning and it gets stuck when it says, "updating content" and "connecting to server..." Has anyone had this problem? Please help me!!

Comments

  • Blind SniperBlind Sniper Moderator

    What platform are you experiencing this on? I can move this to the support forums to get you better help after you tell me.

  • BiggRedd54BiggRedd54

    I've tried waiting for an hour, uninstalling and reinstalling. I've looked all over the Internet, haven't found anything on it.

  • BiggRedd54BiggRedd54

    Game loads up. I press A , and then the screen just stops as described above. Music still plays though so I know it's not freezing.

  • BiggRedd54BiggRedd54

    Xbox one

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please start the game again, and if you become stuck on the Updating Content again, hold down the power button for 10 seconds to hard reset the Xbox One console, then restart your console and start the game, and you should not experience the issue again.

  • AstroGazerAstroGazer
    edited December 2014

    This works to reset Xbox 1 - Power OFF, Pull AC Power Cord, wait 10 sec, plug AC Power Back In, etc.. Now game loads fine.

    TelltaleMike posted: »

    Please start the game again, and if you become stuck on the Updating Content again, hold down the power button for 10 seconds to hard reset

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Thank you for providing the extra information, I will make sure to pass it along to the team!

    AstroGazer posted: »

    This works to reset Xbox 1 - Power OFF, Pull AC Power Cord, wait 10 sec, plug AC Power Back In, etc.. Now game loads fine.

This discussion has been closed.