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Error message TheWolfAmongUs.exe when I try to start a saved game.

HowlingRhymeHowlingRhyme
in The Wolf Among Us - PC/Mac Support

I have tried just about every troubleshooting trick online I could find. Nothing has worked. I try to restart my game from Episode 1 Chapter 2, it plays about 5 seconds of music, and then it crashes. I downloaded it off of Steam. Here's the link to the support tool results https://www.sendspace.com/file/mn5ziw

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies, please try uninstalling the game, and reinstall it from your Steam Library, and then restart the game, and see if your issue is resolved. If you still experience the issue, below are a few more possible solutions:

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    8) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

    9) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

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