Forever loading at when I start the game

Hello all!
I was playing the game and it crashed about an hour or 2 into episode 1.
I have tried to play it again but when I hit start it will just have Bigby walking around loading. I gave up after 10 minutes of this.
I just bought it on humblebundle and play it on steam.

Here is the download link after I ran the tool you guys posted: https://www.sendspace.com/file/pq2y3n

Thank you and I hope to hear from you soon

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your support tool information, it appears that your computer's graphics card does not meet the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory to play the game successfully, your current graphics card is running at 256mb. While the game may run on your computer, you may experience performance issues such as these. I recommend either playing on a computer above the minimum system requirements, or contacting the retailer you purchased the game from for a refund.

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