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Game crashes when I start it

ULTIMAXERULTIMAXER
in Game of Thrones - PC/Mac Support

Hey guys, i really need your help.
I installed game of thrones via steam and if i start it, it changes the screen resolution of my desktop (i see it on my second monitor) and the screen of my main monitor (1920 x 1080) gets black and after around 1 or 2 seconds, it closes automaticly (dont even leave a process open) and nothing happens. I reinstalled the game 3 times, tried to repair via steam, turned off my firewall and my maleware program. The folder Documents\Telltale Games\ Game of Thrones\Net does exist, but theres no file inside. I use windows 7 64 Bit with latest updates, nvidia geforce gtx 670, 8gb ram, amd phenom(tm) II X6 1075T processor 3.00 GHz.
I really hope you can help me there, thanks

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/87544/got-support-tool

    After receiving the information from your support tool, I will be able to assist you further.

  • ULTIMAXERULTIMAXER

    Hey, thank you for your quick answer and your help. Heres the link:
    https://www.sendspace.com/file/5tz8du
    (btw: i saw that in the security_software file my anti maleware program isnt listed, its Malewarebytes Anti-Maleware if it helps you.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies, after looking over your Support Tool information, I can't seem to find any reason why the game would not run for you. Below are a few possible solutions (You may have tried a few of them, but I will post all of the potential solutions below):

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

    10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

    ULTIMAXER posted: »

    Hey, thank you for your quick answer and your help. Heres the link: https://www.sendspace.com/file/5tz8du (btw: i saw that in the security_software file my anti maleware program isnt listed, its Malewarebytes Anti-Maleware if it helps you.

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