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Crash on startup

fredscrapfredscrap
in Game of Thrones - PC/Mac Support

Hi,

Just downloaded the game on Steam, pressed play, screen turns black then the program shuts down and I return to desktop, unable to start the game.

GOT Support Tool Log:
https://www.sendspace.com/file/vne0ik

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your support tool information, it seems that your Steam Client, and the game, are installed to two different drives on your computer. (E:/ for Steam, and C:/ for Game of Thrones. I recommend either reinstalling the game to your E:/ drive, or reinstalling the Steam Client on your C:/ drive, then start the game, and you should not experience this issue again.

  • fredscrapfredscrap

    HI, tried again, still no help:

    new log:
    https://www.sendspace.com/file/mo7mu2

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Can you please clarify which method you tried? If you are still experiencing the problem, I noticed that Steam is still located on your E:/ Drive. I recommend try installing the Steam Client to your C:/ Drive, then start the game, and the game should launch successfully.

    fredscrap posted: »

    HI, tried again, still no help: new log: https://www.sendspace.com/file/mo7mu2

  • fredscrapfredscrap
    edited January 2015

    I have tried both:
    1. Moved game into STEAM drive on E, didnt work.
    2. moved steam to C drive along with the game, still didnt work.

    I even found the registry entry for telltale games and manually updated them, still didnt work.

    The latest GOT support tool data: https://www.sendspace.com/file/nct7us

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited January 2015

    If you still experience the black screen after the game is installed to the default location, please try the following potential solutions:

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    3) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    4) Run the game as admin

    5) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    6) Reinstall the game

    7) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    8) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

    9) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

    fredscrap posted: »

    I have tried both: 1. Moved game into STEAM drive on E, didnt work. 2. moved steam to C drive along with the game, still didnt work. I

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