Game crashes at startup screen

Every time I run the game, the game freezes at the Warner Bros screen but the music keeps playing. Steam overlay doesn't work either.
I read the sticky; here's a link to the support data: https://www.sendspace.com/file/6tey7x
What can I do to prevent this?

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

    10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

  • I appreciate the solutions, but I'm afraid that none of these have worked.

    I apologize for the inconvenience. Below are a few possible solutions: 1) Ensure you have the latest drivers for both your graphics card,

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please also try making sure your more powerful graphics card (NVIDIA GeForce GTX 870M) is enabled when playing the game, as your integrated Intel HD Graphics card does not meet the minimum system requirements to run the game successfully.

    ayyylmao posted: »

    I appreciate the solutions, but I'm afraid that none of these have worked.

This discussion has been closed.