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Refund

link7927link7927
in The Wolf Among Us - Android/Kindle Support

I downloaded TWAU fro my android device (Galaxy S3) when I learned the hard way about the Ep.2 crash bug. I emailed the support team about issuing a refund and I havn't received a reply in a week after 3-4 emails about the subject. How do I get a hold of them?

Also on an unrelated note I also submitted a ticket about the Ep.2 crash almost 2 weeks ago and haven't received a reply for that either.

Comments

  • HazzatheManHazzatheMan

    You need to post this in the Support section of the site; by doing that TellTale will notice it a lot quicker...

  • link7927link7927

    Ty didn't know there was a support section lol

    HazzatheMan posted: »

    You need to post this in the Support section of the site; by doing that TellTale will notice it a lot quicker...

  • Poogers555Poogers555

    I would recommend you send to them asking how to fix it, instead of just refunding

  • link7927link7927

    Its been a problem for quite a while. Whenever someone asks if it can be/will be fixed, all they say is "Sorry but your device doesn't meet the minimum specs"

    Poogers555 posted: »

    I would recommend you send to them asking how to fix it, instead of just refunding

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience, and the delayed response. Unfortunately it appears that your Android device's GPU does not meet the minimum system requirements to successfully run the game. Where we require a minimum of a Mali-T600 series GPU or equivalent, your current device uses a Mali-T400 series GPU. I recommend either playing on a device that is above the minimum system requirements, or contacting Google Play Support for any inquiries regarding refunds, or refund requests.

This discussion has been closed.