Episode 2 purchased but won't install ps4
I purchased episode 2 and downloaded it as normal, it's says it's installed on my ps4 but when I go to play the episode it says purchased but not installed, I click the download button but nothing happens. Please help.
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I'm also getting this. I have tweeted telltale games but I have had no response. If this don't get fixed soon. I will be contacting sony and requesting a refund as the game is completely unplayable.
I'm having the same problem here since the day the game was releases and still cannot play
What is the problem with this game? It's saying the episode is not installed. If this crap is not fixed soon, I won't buy any more of these episodes until they finish the series.
Same thing here. I probably deleted and downloaded everything like 15 times and this is getting really annoying. We pay money for these stuff and not a single constructive help is coming. I know It might be hard to make games and stuff but as a customer I expect a solution like you all do. Did anyone manage to solve this problem yet?
I´m having the same Problem.
I tried to search the web for solutions, but couldn´t find any.
I apologize for the inconvenience, and for the delayed response. Can you please clarify if you start the game and go to the Episodes Menu, that you see the same 'Purchased but not Downloaded' message next to Episode 2? If so, are you able to select Episode 2 to begin downloading the episode? Also, if you already purchased the episode, and started downloading it, can you please clarify if you started the game, and tried playing the Episode before the download of the episode was completed, or did you wait until it was fully downloaded?
I downloaded the episode 2, then opened the game and on the episodes menu for ep2 it was saying "purchased but not downloaded". I deleted everything, only downloaded the game itself then went to episodes menu selected the ep2, it directed me to psn store, I downloaded the ep2 like this. I waited until it was fully downloaded, restarted the game and it still says "purchased but not downloaded". But psn store says that I downloaded. I repeated this procedure like 10 time literally.
Can you please clarify what region/country you are currently located in? Also, can you please clarify if you purchased the Season Pass, or Episode 2 individually from either the Playstation Store Page, or from the in-game Episodes Menu?
I'm from Brasil and i waited for the ep2 to be fully downloaded to start the game and the same message appeared. I purchased the ep2, nota the season pass
My apologies. If you are still unable to access the episode after purchasing it individually, I recommend deleting the game from your console, along with the Episode 2 that you downloaded. (Please note this will not affect your save files) Then re-download the first episode, and open the game. Then in-game Episode 2 should say 'Purchased but not Downloaded' again. You should then be able to select it, and Episode 2 will download again, and should then be associated with the game.
I'm from Canada, I purchased episode 2 separately from psn store on ps4. I tried your suggestion but It doesn't work. Are planing to release a new patch? I don't know.
I did this and still no use...
I did it as well but nothing changed.
I´m living in Germany and purchased the season pass.
Please also try logging into your Playstation Account on the Playstation Store Website, then do a search for 'Game of Thrones', and see if you are able to remotely download Episode 2 to your PS4 using the 'Download' button from the Episode 2 page on the website.
It tells me: "Sorry, you are not eligible to purchase or download this content."
Oo
Can you please clarify if the first time you downloaded the episode, did you do it from the Playstation Store, or from inside the game's Episodes Menu? If you downloaded it from the Playstation Store, please try Deleting the episode, and re-downloading it from within the Episodes Menu in-game.
I downloaded it the first time from the PS Store.
I deleted and re-downloaded Ep 1 and EP 2 several times.
I downloaded it via the in-game Menu and did nothing else until my PS4 told me Ep 2 was sucessfully installed, but nothing changed. It says always "purchased but not installed".
Can you please clarify after it said that it was successfully installed, that you were able to start the episode, even though it says 'Purchased but not Downloaded'?
It says "Episode not installed - Please install Episode first".
I can only press select and i am back at the episode menu.
My girlfriend was having the same issue on PS4. It was very easy to resolve.
DO THIS:
Select Settings > [PSN] > [Restore Licenses].
http://manuals.playstation.net/document/en/ps4/settings/license.html
THIS was one of the first things i did!
It worked for any of you?
Lol worked for me!
Thank you
My apologies, if you are still experiencing the issue, I recommend try deleting the game, episode, and any game data associated with the game from your Storage Management on your PS4. (To get to your Game Data, and Save Data files for the game, please go to Settings, then open the Storage Management menu.) Inside there delete the data associated with the game, then reinstall the game fresh from the Playstation Store, and download the second episode from in-game, and you should then be able to play the episode successfully.
Did it, worked, thank you.
You're welcome, I hope you are now able to enjoy the game!