GOT episode 2 does not install

bought the season pass of games of thrones for PS4 and played through episode 1. I downloaded episode 2 but when I try to run it through the play menu it says install episode 2, directs me to a screen with a question about installing the episode, and when I press OK the game returns to the main menu and nothing is changed so I can't start the episode. When I try to install through the episode menu it says that the episode was downloaded but not installed, directs me to another question and when I press accept it forwards me to the season pass screen in the playstation store where it says that the item is purchased and there is no way to re download it or reinstall it. Either way, I can't start playing the episode. Please help

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. I recommend try deleting and re-downloading the game from your PS4, then try installing Episode 2 again. Please also make sure that you are connected to a strong internet connection. You can try resetting your internet router before starting the download to ensure you have the strongest connection possible.

  • Why do we have to delete the game and then re-download the game again and then install Episode 2 again? I had to do this to get Episode 1 to work on my PS4 and I assure you my internet connection is just fine.

    Is this a PS4 problem? I've never had this problem playing TWD, TWD Season 2 and The Wolf Among Us on my PS3.

    I apologize for the inconvenience. I recommend try deleting and re-downloading the game from your PS4, then try installing Episode 2 again.

  • I did what you said but no sucess :/
    Still the game problem

    I apologize for the inconvenience. I recommend try deleting and re-downloading the game from your PS4, then try installing Episode 2 again.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Can you please clarify if you downloaded the episode directly from the Playstation Store, or inside the game's Episodes Menu? If you downloaded from the Store, and you are experiencing an issue with the episode saying 'downloaded but not installed', please try deleting the downloaded episode file from your PS4's Storage Management, and then start the game, and try downloading the episode from within the game's Episodes Menu.

    ericleal posted: »

    I did what you said but no sucess Still the game problem

  • I'm from Brasil and i waited for the ep2 to be fully downloaded to start the game and the same message appeared. I purchased the ep2, not the season passpass from the PSN page.
    I already did the deleting and re-downloading processo, no success

    Can you please clarify if you downloaded the episode directly from the Playstation Store, or inside the game's Episodes Menu? If you downloa

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies. If you are still unable to access the episode after purchasing it individually, I recommend deleting the game from your console, along with the Episode 2 that you downloaded. (Please note this will not affect your save files) Then re-download the first episode, and open the game. Then in-game Episode 2 should say 'Purchased but not Downloaded' again. You should then be able to select it, and Episode 2 will download again, and should then be associated with the game so that you can play it.

    ericleal posted: »

    I'm from Brasil and i waited for the ep2 to be fully downloaded to start the game and the same message appeared. I purchased the ep2, not the season passpass from the PSN page. I already did the deleting and re-downloading processo, no success

  • Still the same problem

    My apologies. If you are still unable to access the episode after purchasing it individually, I recommend deleting the game from your consol

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please also try logging into your Playstation Account on the Playstation Store Website, then go to your purchase history, and see if you are able to remotely download Episode 2 to your PS4 using the Download button from the website.

    ericleal posted: »

    Still the same problem

  • No use

    Please also try logging into your Playstation Account on the Playstation Store Website, then go to your purchase history, and see if you are able to remotely download Episode 2 to your PS4 using the Download button from the website.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies, can you please clarify if you have purchased Episode 1 of Game of Thrones? You will need to own Episode 1 in order to play Episode 2, as Episode 2 is a downloadable add-on that is accessible through the Base Game/Episode 1.

    ericleal posted: »

    No use

This discussion has been closed.