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Black screen

GoldzebGoldzeb
edited February 2015 in Game of Thrones - PC/Mac Support

When the game starts music plays and I see a black screen And when I tab out and Tab back in it turns to a white screen with music playing. Does anybody know how to fix this

Comments

  • Blind SniperBlind Sniper Moderator

    What platform are you experiencing this on? Once you share that information, I can move this post of yours to the Telltale Support Forums where a Telltale Staff Member can further assist you.

  • GoldzebGoldzeb

    Pc

  • GoldzebGoldzeb

    Pc

    Blind Sniper posted: »

    What platform are you experiencing this on? Once you share that information, I can move this post of yours to the Telltale Support Forums where a Telltale Staff Member can further assist you.

  • ShubbalubbadingdongShubbalubbadingdong

    It may just be a problem with your PC. Mine isn't that great so it had that problem as well. Just close the game, restart your PC, and it should work, it did for me. If not, post this in Support.

    Goldzeb posted: »

    Pc

  • GoldzebGoldzeb

    It had run the game before but now it just keep showing up as a black screen with music playing and I have tried restarting multiple times I doubt my machine is inadequate if it has a 8gigs of RAM and I3 with hyperthreading and a GTX 760 it runs far more complicated games

    Shubbalubbadingdong posted: »

    It may just be a problem with your PC. Mine isn't that great so it had that problem as well. Just close the game, restart your PC, and it should work, it did for me. If not, post this in Support.

  • ShubbalubbadingdongShubbalubbadingdong

    I would post this in Support then.

    Goldzeb posted: »

    It had run the game before but now it just keep showing up as a black screen with music playing and I have tried restarting multiple times I

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the delayed response. Please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC, Command+F for Mac) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and/or graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.

    If you still experience the issue after trying Windowed Mode, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/87544/got-support-tool

    After receiving the information from your support tool, I will be able to assist you further.

    Goldzeb posted: »

    Pc

This discussion has been closed.