If you can't find help on this forum you can email Telltale. What a JOKE!
I emailed telltale last week, just to see if I could get a response faster that way, since I found on this very site that it said to email their support if you needed to. I got an automatic response saying that they received my email and would respond as soon as possible. I asked if there was an issue with the download file possibly, cause of the cannot fully download error that everyone gets, and if so, is there an alternate place or method for downloading episode. I thought I would at least get a We are looking into it, or some steps to perform to try and make the download work. Guess what I have gotten as a response so far? Same dang thing we all get from this site. NOTHING So for the $5 spent on episode 1 and the dumbass mistake spending $20 more on the Season Pass, I can't even get a response from these guys. I mean hell, I could have bought 3000 gems on Clash of Clans, a game that works fine on all of my mobile devices(:
Comments
I sincerely apologize for any difficulties this has caused you. If you are experiencing any trouble downloading episodes on your iOS device, please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7/8, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.
Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to successfully download the episode. Please note that if your download is ever interrupted, you can open the Episodes menu in the app, and the episode you were downloading should say 'Partially Downloaded'. You should be able to tap on that episode, and it will ask you if you would like to 'Resume Downloading' or to 'Cancel' the download. When you tap 'Resume', the download should begin at the percent where you last left off.
After support and Telltale has ignored customers for a week, after buying a product based on trust, your customers are understandably enraged.
If Telltale wants any sort of trust or consideration for future purchases of season passes in the future, then it needs to think of how to make this up to its customers. The first step is public acknowledgment, the second is promising and SHOWING this won't happen again, the third is of course fixing the problems appropriately.
Agreed
The lack of response really is bad - these things ruin reputations of otherwise great companies
Don't release the game, don't charge, don't under promise - this should be the number 1 priority right now and the responses should be much quicker
Telltale Mike are you the only person who is responsible for this forum, because that is also wrong as a team should be working on this whole thing
Hope to get a response and solution soon