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Strong Bad DVD order page

mcwizardrymcwizardry
edited June 2009 in Shopping or Activation Support
I noticed that the order page for the Strong Bad DVD : http://www.telltalegames.com/store/sbcg4ap-disc
does not recognize my purchase of the full season of Strong Bad or the order number. Did anyone else encounter this problem?

Comments

  • FanghawkFanghawk
    edited June 2009
    I might have. I own all of the Strong Bad episodes, and noticed when I looked at the store page that I could order the DVD for shipping cost only. I checked back later that day, the cost had gone from the full season discount of $0 plus shipping to the partial season discount of $26 plus shipping, despite owning all of said episodes. Is that what you mean?

    To be fair, I did add it to the cart but didn't complete the purchase right away, so maybe the Store registered that I'd already ordered it and removed the discount. I'm not sure. Is there any way this can be fixed?
  • mcwizardrymcwizardry
    edited June 2009
    In my case I can't add it to the cart at all. It's like I never purchased the full season and, as I mentioned, entering the order number doesn't change that either. Thanks for your reply.
  • EmilyEmily Telltale Alumni
    edited June 2009
    I have cleared the flags on both of your orders, so you should both be able to see the $0 DVD now.

    This sounds like a bug we need to look at, so any additional info you can provide about the steps you took while you were attempting to order the DVD would be helpful!
  • mcwizardrymcwizardry
    edited June 2009
    Thanks for your help, it's working now. I think I put the DVD in my cart when it was first announced but never completed the order. A couple of weeks later I changed my e-mail address on the Telltale account and after that I encountered the bug.
  • MaratanosMaratanos
    edited June 2009
    I've got this too. I purchased the entire season and now it wants me to pay 26 dollars (which I have no intention of doing).
  • EmilyEmily Telltale Alumni
    edited June 2009
    Fixed, please try it again.

    Anyone else experiencing this, please write to support@telltalegames.com instead of posting about it here, because there's a chance we'll miss it here. Also if you email support that allows us to track it and get a sense of how many people are experiencing the problem. Thanks.
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