Graphic Lines/Artifacts issue

There is a graphics problem that makes the game unplayable for me. Episode 1 was fine, but episode 2 has this wierd lines/artifacts.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/87544/got-support-tool

    After receiving the information from your support tool, I will be able to assist you further.

  • Thank you for your reply. Here is the download link from the Support Tool. https://www.sendspace.com/file/y5kmrj

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply h

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your Support Tool information, it appears that your computer is using an AMD Radeon R9 200 Series graphics card. We are aware of an issue where players using this specific graphics card are seeing this issue in-game, and are currently working on resolving it. We have found that downgrading your graphics card's drivers to the previous version will resolve this, while we look further into the cause of the issue. I apologize for any difficulties this may cause you.

    Nadril posted: »

    Thank you for your reply. Here is the download link from the Support Tool. https://www.sendspace.com/file/y5kmrj

  • I've been reading through this post and i am having a similar issue i am using a AMD radeon R9 200 series graphics card. Would it be a similar fix for myself and if so how would i go about doing so?

    After looking over your Support Tool information, it appears that your computer is using an AMD Radeon R9 200 Series graphics card. We are a

  • TelltaleMikeTelltaleMike Former Telltale Staff

    At this time, you can resolve this particular issue right now by downloading an earlier driver version for your graphics card as a workaround. We are still currently looking into the issue, and I unfortunately do not have any updates on a resolution at this time.

    Andagorn posted: »

    I've been reading through this post and i am having a similar issue i am using a AMD radeon R9 200 series graphics card. Would it be a similar fix for myself and if so how would i go about doing so?

This discussion has been closed.