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Game is Unplayable

krazyragekrazyrage
in Game of Thrones - PC/Mac Support

Hello,

I purchased the game through Green Man Gaming. After episode 3 I could no longer play the game for more than 1 scene. After the ending of the first scene of Game of thrones episode 3 the game froze and my computer froze as well. I thought that the game would just crash and I would end up back into the desktop menu but the game and computer remained frozen for about 10 minutes. I decided not to wait any longer and did a hard reset. I thought that it was just a simple bug so I tried playing again. However, the crash made my saves unplayable and my game and computer still crashes after finishing 1 scene of the game.

I thought that it was just an issue due to the game being a download from the game site itself and not on steam. So I bought the game on steam again and the problem still persists. This is getting out of hand, I purchased the game twice and I still can't save and pass a single scene of the game.
My Got support tool https://www.sendspace.com/file/uj9xp4

I hope we can come to a conclusion about this.

Comments

  • krazyragekrazyrage

    So two days and still no response, guess you guys really aren't focusing on helping the people who payed for the game and supported telltale's endeavors.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies for the delayed response, after looking over your Support Tool information I cannot seem to find a reason you are experiencing this issue. Below are a few possible solutions to resolve your issue (You may have tried a few of these, but I will provide all of the potential solutions to resolve your issue below):

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

    10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

This discussion has been closed.