Episode 2 not working

Finished Episode 1, downloaded Episode 2 which appears to start but just stops with a completely blank screen except for a faint mouse pointer.
I have a reliable, fast internet connection (125 Mbps) so I don't think it's waiting to down load anything.

Any ideas anybody - especially Telltale.

Comments

  • dojo32161dojo32161 Moderator

    Try putting this in the support section.

  • Exactly the same thing happens with my Ep2! Ep1 and all the menus work perfectly but Ep2 just doesn't start up.

  • I am just copying and pasting what I posted earlier in the support section describing my issues with Ep2. I believe I am having the same problem as bfgp, so someone may be able to help us both out.

    I recently downloaded E2, following the instructions to get the required patch etc. I am able to open the game menus, change settings, and view my saves. I can still access E1 and it runs perfectly, but as soon as I try to continue my game in E2 the screen turns black and from there all I can do is move my cursor around a blank screen. I am also able to hear background music but no dialogue or sound effects. I would have expected the game to show a loading screen after I click the "play" button on E2 as well but that doesn't happen either, it's very odd.

    I didn't have any problems at all with E1. And have tried changing the resolution, playing it in a smaller window, running the game as an administrator, and other suggestions I've seen on the Support threads. I am not a computer wiz by any stretch of the imagination so perhaps it has something to do with my PC itself, but I would find that strange seeing as it has run numerous TT games and as I said E1 without problems. I hope someone may be able to help me out with this.

    https://www.sendspace.com/file/qsb3qy

    Ali_D posted: »

    Exactly the same thing happens with my Ep2! Ep1 and all the menus work perfectly but Ep2 just doesn't start up.

  • Has anyone had the same problem and found a solution? Am really itching to play Ep2 and still unable to get it to load up :(

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited April 2015

    I apologize for the inconvenience, and the delayed response. Can you please clarify which patch you downloaded? There was a small time frame where the wrong patch file was up on the website, and caused this particular issue to occur. Did you download patch1.0.2.0 or patch2015.3.12.1138? (You will see it in the file's name)

    If you downloaded and installed 1.0.2.0 and are experiencing this issue, please go to the PC/Mac Patch Thread and download the updated Patch file for your computer. (You may need to clear your web browser's cache and cookies to update the download page's link) Then double click the file to install it, and you will be able to see Episode 2 as available to download from in-game.

This discussion has been closed.