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Episode 2 "failed to download"

LaurelarwenLaurelarwen
in Game of Thrones - iOS Support

Hi,

I recently downloaded this game, played through episode 1 and LOVED it. However, when I try to buy episode 2, the same thing happens no matter if I'm using wifi or LTE. It asks me to put in my iTunes password, accepts it, and then says "content failed to download." It does not prompt me to buy it or start downloading. The same thing happens if I try to download episode 3 or the season pass.

I have even deleted and redownloaded the app, even though it meant I played through episode 1 again. I'm extremely frustrated because I just want to be able to play the next chapter!

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I sincerely apologize for any difficulties this has caused you. Please first close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7/8, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

    Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again, and connect to the network. Then try starting the game application again, and see if you are able to successfully download the episode.

    You can also try connecting to a different WiFi network, and see if that connection is better with our servers, and allows you to download the episode.

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