paid for but won't download new episodes!
I have a brand new kindle fire hd 7. Paid for and downloaded ep 1 last night. Tonight bought the season pass but it won't download any new seasons. I tried uninstalling and reinstalling. I tried signing into my account, force stopping the game and reopening it. When I click on episode 2 it goes to a screen telling me to pay and when I click to pay it says I already own it but won't let me download. I'm really annoyed and if this is going to be the case for every episode it's not going to be worth it - ill say I like episode one but will have to give a mediocre review for this issue plus trying to get a refund from Amazon.
This discussion has been closed.
Comments
I apologize for the inconvenience. Please try force closing any and all applications that are open and running on your Kindle device. To do this, please swipe down from the top of the screen and tap More, then tap Settings, Applications, Installed Applications, and make sure to tap Filter by Running Applications. Then force close any applications that are currently open and running on your device. After they are closed, turn your Kindle off for 5 minutes to allow the device’s cache to clear, then turn it back on and start the application again, and the performance of the game should improve and allow you to download your purchased episode.
If the issue persists, try deleting the app’s data and cache follow the steps below:
Tap the Settings icon from the Home screen and select "More."
Tap "Applications" and filter by All Applications.
Tap the app’s icon and tap "Clear Data." (Clear cache)
Turn your device off, then on again before attempting to start the app again.