Constant game crashes at save points and scene changes-Mac
As many others have voiced, I am experiencing very frequent crashes at each save point and scene change. Normally it completely aborts the game with an error message. Occasionally, normally on scene changes and not save points, the screen will freeze on a black screen, green screen, or black screen with some detail from the game. The audio will continue to place during the frozen screen and dialog options appear, but the video never recovers.
After the forced abort or manual restart the game is able to play through the same point without issues but will glitch at the next save point. If it aborts at a save point, when I restart it is usually at the next scene, meaning it saved but glitched upon loading the next scene. If the glitch occurs at a scene change it aborts without saving forcing me to play the scene again after restart, no issues the 2nd time.
I am running Yosemite.
I have tried the suggested work around, it did not affect performance.
Hopefully this information helps discover the issue and leads to a patch. Great game, but terrible compatibility with Mac.
Good luck.
Comments
Thread: Constant game crashes on OS X - Episode 1
About 15 minutes of gameplay or so, the game either fades to black and forces me to quit,
or simply crashes.
Game code purchased from Amazon, downloaded off telltale games.
Running on the latest 15" MacBook Pro w/ Retina, Yosemite.
Single, Intel Graphics cards.
Tried to completely remove and reinstall (after also deleting the cache and the application support. Including the saved games at one point).
Also tried all sorts of resolutions, Full screen and windowed. Low and High settings and antialiasing on or off.
Crashes every single time and very frustrated here...
My apologies, please try the workaround suggested by another player using Mac OS 10 (Yosemite), below:
1) In System Preferences, select Displays, then select Scaled - More Space to change the screen resolution to very detailed.
2) In System Preferences, select Dock, then deselect 'Automatically hide and show the dock', to be able to click on the bottom of the screen.
3) Start up the game and run it in windowed mode using the Mac shortcut (Command + F).
4) You should now be able to see the main menu now and change the screen resolution to one that fits the window.
Any other ideas on this issue as sadly this workaround isn't fixing the problem and it continues fro episode 1 and now (after lots of reattempts and reloads) episode 2 is showing the same fault
It's not the windowed mode thats the problem - even windowed mode is seeing the same faults. Love the look of the game and when working (up to 20 min intervals) its great but getting very frustrated that the overall experience is ruined by this debilitating fault. Also means friends are looking to avoid it due to this issue being unresolved for what seems a number of months now.
If you are still experiencing any issues, could you please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/51153/twau-support-tool
After receiving the information from your support tool, I will be able to assist you further.
Did you ever get a successful resolution here? I'm running on the latest 13" MacBook Pro and it crashes every other chapter. Great game, brutal execution on the Mac. The crashing is usually right before a save point ... anyone?
Edit: And yes, this is on Intel Iris 6100 graphics chipset ...
I'm also experiencing crashes on OS X. I'm running on a Retina at native 1280x800 resolution, and the same resolution is used in the game. I tried increasing the resolution using scaled - more space, but that doesn't seem to make any difference.
I sent you the support file from the tool.
My apologies, if you are still experiencing the issue, can you please clarify what your sound output is currently set to? Stereo (Left and Right Speakers), or possibly a 2.1 or 5.1 Surround Sound setting? Also, can you please clarify if you have any USB devices plugged in/enabled when you are attempting to play the game?
Thread: Constant Game Crashes
I recently purchased Wolf Among Us from Steam and I have been experiencing numerous in game crashes when I play it through my Steam account for Mac OS. I have Game of Thrones and I have not had any problems with it which is why it's fairly aggravating that Wolf Among Us keeps crashing. My system is up to date, my laptop is not even a year old, and I followed the instructions on the thread about running the command and I have done that part but I'm not sure what to do next to stop my game from crashing. Thanks in advance for the help!
Link to file after running command prompt:
https://www.sendspace.com/file/xqe886
I sincerely apologize for any difficulties this has caused you. Could you please clarify what episode/scene in particular where you are seeing the crashing? Also, are you currently running the game in Full Screen Mode at the maximum resolution? If so, I first recommend try switching the game to a smaller resolution and/or switching the game to Windowed Mode using the Mac shortcut (Command+F) and see if you are able to play the game without the crashing.
I sincerely apologize for any difficulties this has caused you. I recommend first try switching the game to a smaller resolution and/or switching the game to Windowed Mode using the Mac shortcut (Command+F) and see if you are able to play the game without the crashing. If the issue persists, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/51153/twau-support-tool
After receiving the information from your support tool, I will be able to assist you further.
Same problem here. Everytime the geme is going to make a save it crashes.Hope the calltrace below will help you to fix this annoying bug.
Process: GameApp [552]
Path: /Users/USER/Library/Application Support/Steam/*/The Wolf Among Us.app/Contents/MacOS/GameApp
Identifier: GameApp
Version: 1.0
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: GameApp [552]
User ID: 501
Date/Time: 2015-06-25 20:40:46.537 +0200
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Time Awake Since Boot: 3000 seconds
Crashed Thread: 1 Dispatch queue: com.apple.libdispatch-manager
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Thread 0:: MainThrd Dispatch queue: com.apple.main-thread
0 libGLProgrammability.dylib 0x9a681006 RegistersMerge + 320
1 libGLProgrammability.dylib 0x9a68f469 glpPPShaderLinearizeStreamMgrEx + 6968
2 libGLProgrammability.dylib 0x9a68f59b glpPPShaderLinearizeEx + 78
3 libGLProgrammability.dylib 0x9a68f548 glpPPShaderLinearize + 32
4 GLRendererFloat 0x96497dee gldLoadPipelineProgram + 397
5 GLRendererFloat 0x9648fe64 gldUpdateDispatch + 2266
6 GLEngine 0x992def8b gleDoDrawDispatchCore + 584
7 GLEngine 0x99293cf1 glDrawRangeElements_IMM_Exec + 325
8 libGL.dylib 0x9ba34d2e glDrawRangeElements + 68
9 GameApp 0x00013800 T3EffectBase_GL::DrawPrimitives(T3RenderInst const&, T3IndexBuffer*) + 160
10 GameApp 0x0000f233 T3CgEffect_GL::InternalDrawPrimitives(T3RenderInst const&, RenderPass) + 147
11 GameApp 0x003d9d06 T3RenderInstManager::ExecutePass(RenderPass) + 86
12 GameApp 0x003d9c16 T3RenderInstManager::ExecutePasses(T3RenderPasses const&) + 102
13 GameApp 0x00397838 GameRender::RenderFrame() + 3400
14 GameApp 0x00594c6d GameEngine::RenderFX() + 141
15 GameApp 0x00594ad9 GameEngine::Render() + 137
16 GameApp 0x005948af GameEngine::Loop() + 879
17 GameApp 0x0058ca6b GameEngine_Loop + 27
18 GameApp 0x0001d5a1 Application_SDL::Run() + 1633
19 GameApp 0x00008c35 start + 53
Thread 1 Crashed:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98f4f8ce kevent64 + 10
1 libdispatch.dylib 0x986d773f _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x986d73a2 _dispatch_mgr_thread + 52
Thread 2:: AsyncStreamManager0
0 libsystem_kernel.dylib 0x98f4ff42 __sem_wait + 10
1 GameApp 0x00019de3 Semaphore::Wait() + 19
2 GameApp 0x00429a2c AsyncStreamManager::_RequestThreadFunc(void*) + 220
3 GameApp 0x0001c9a4 Thread_Posix::_ThreadWrapper(void*) + 84
4 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 3:: ThreadPool_0
0 libsystem_kernel.dylib 0x98f4ff42 __sem_wait + 10
1 GameApp 0x00019de3 Semaphore::Wait() + 19
2 GameApp 0x0056a402 ThreadPool_Default::WorkerThreadProc(void) + 82
3 GameApp 0x0001c9a4 Thread_Posix::_ThreadWrapper(void) + 84
4 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 4:: AsyncStreamManager4
0 libsystem_kernel.dylib 0x98f4ff42 __sem_wait + 10
1 GameApp 0x00019de3 Semaphore::Wait() + 19
2 GameApp 0x00429a2c AsyncStreamManager::_RequestThreadFunc(void*) + 220
3 GameApp 0x0001c9a4 Thread_Posix::_ThreadWrapper(void*) + 84
4 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 5:: ThreadPool_1
0 libsystem_kernel.dylib 0x98f4ff42 __sem_wait + 10
1 GameApp 0x00019de3 Semaphore::Wait() + 19
2 GameApp 0x0056a402 ThreadPool_Default::WorkerThreadProc(void) + 82
3 GameApp 0x0001c9a4 Thread_Posix::_ThreadWrapper(void) + 84
4 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 6:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x98f489ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x98f47a70 mach_msg + 68
2 com.apple.audio.CoreAudio 0x99393bb0 HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, bool, unsigned int) + 142
3 com.apple.audio.CoreAudio 0x9938c6fe HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 72
4 com.apple.audio.CoreAudio 0x9938ac1e HALC_ProxyIOContext::IOWorkLoop() + 1148
5 com.apple.audio.CoreAudio 0x9938a67a HALC_ProxyIOContext::IOThreadEntry(void) + 156
6 com.apple.audio.CoreAudio 0x99396d09 ___ZN19HALC_ProxyIOContextC2Emj_block_invoke + 20
7 com.apple.audio.CoreAudio 0x9938a591 HALB_IOThread::Entry(void) + 173
8 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
9 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
10 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x98f48aee mach_wait_until + 10
1 libsystem_c.dylib 0x9b421d48 nanosleep + 360
2 libsystem_c.dylib 0x9b421b81 usleep + 60
3 libfmodex.dylib 0x017c4b1e 0x17c0000 + 19230
4 libfmodex.dylib 0x0184f32c FMOD::SystemI::createSoundInternal(char const*, unsigned int, unsigned int, unsigned int, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool, FMOD::SoundI**) + 26560
5 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
6 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
7 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x98f489ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x98f47a70 mach_msg + 68
2 com.apple.CoreFoundation 0x933ecef6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x933ec309 __CFRunLoopRun + 1529
4 com.apple.CoreFoundation 0x933ebaa6 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x933eb90b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x90177ea0 _NSEventThread + 283
7 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
8 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
9 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 9:: IOPollingHelperThread
0 libsystem_kernel.dylib 0x98f4f8b2 kevent + 10
1 steamclient.dylib 0x11066fd2 OSXHelpers::CIOPollingHelper::RealRun() + 286
2 libtier0_s.dylib 0x0a1affbd CatchAndWriteContext_t::Invoke() + 159
3 libtier0_s.dylib 0x0a1af9bb CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t&) + 214
4 libtier0_s.dylib 0x0a1afaa2 CatchAndWriteMiniDumpExForVoidPtrFn + 87
5 libtier0_s.dylib 0x0a1afacb CatchAndWriteMiniDumpForVoidPtrFn + 35
6 steamclient.dylib 0x11066ea3 OSXHelpers::CIOPollingHelper::Run() + 41
7 libtier0_s.dylib 0x0a1b44a8 SteamThreadTools::CThread::ThreadExceptionWrapper(void) + 16
8 libtier0_s.dylib 0x0a1affbd CatchAndWriteContext_t::Invoke() + 159
9 libtier0_s.dylib 0x0a1af9bb CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t&) + 214
10 libtier0_s.dylib 0x0a1afaa2 CatchAndWriteMiniDumpExForVoidPtrFn + 87
11 libtier0_s.dylib 0x0a1afacb CatchAndWriteMiniDumpForVoidPtrFn + 35
12 libtier0_s.dylib 0x0a1b441c SteamThreadTools::CThread::ThreadProc(void) + 238
13 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
14 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
15 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 10:: ThreadPool_2
0 libsystem_kernel.dylib 0x98f4ff42 __sem_wait + 10
1 GameApp 0x00019de3 Semaphore::Wait() + 19
2 GameApp 0x0056a402 ThreadPool_Default::WorkerThreadProc(void) + 82
3 GameApp 0x0001c9a4 Thread_Posix::_ThreadWrapper(void) + 84
4 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 11:: ThreadPool_3
0 libsystem_kernel.dylib 0x98f4ff42 __sem_wait + 10
1 GameApp 0x00019de3 Semaphore::Wait() + 19
2 GameApp 0x0056a402 ThreadPool_Default::WorkerThreadProc(void) + 82
3 GameApp 0x0001c9a4 Thread_Posix::_ThreadWrapper(void) + 84
4 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x98f48a0a semaphore_wait_trap + 10
1 libfmodex.dylib 0x017c473c 0x17c0000 + 18236
2 libfmodex.dylib 0x0184f2f1 FMOD::SystemI::createSoundInternal(char const*, unsigned int, unsigned int, unsigned int, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool, FMOD::SoundI**) + 26501
3 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
4 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
5 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x98f48aee mach_wait_until + 10
1 libsystem_c.dylib 0x9b421d48 nanosleep + 360
2 libsystem_c.dylib 0x9b421b81 usleep + 60
3 libfmodex.dylib 0x017c4b1e 0x17c0000 + 19230
4 libfmodex.dylib 0x0184f32c FMOD::SystemI::createSoundInternal(char const*, unsigned int, unsigned int, unsigned int, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool, FMOD::SoundI**) + 26560
5 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
6 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
7 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 14:: AsyncStreamManager3
0 libsystem_kernel.dylib 0x98f4ff42 __sem_wait + 10
1 GameApp 0x00019de3 Semaphore::Wait() + 19
2 GameApp 0x00429a2c AsyncStreamManager::_RequestThreadFunc(void*) + 220
3 GameApp 0x0001c9a4 Thread_Posix::_ThreadWrapper(void*) + 84
4 libsystem_pthread.dylib 0x9a102e13 _pthread_body + 138
5 libsystem_pthread.dylib 0x9a102d89 _pthread_start + 162
6 libsystem_pthread.dylib 0x9a100e52 thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x98f4ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a1032b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a100e2e start_wqthread + 30
Thread 16:
0 libsystem_kernel.dylib 0x98f4ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a1032b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a100e2e start_wqthread + 30
Thread 17:
0 libsystem_kernel.dylib 0x98f4ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a1032b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a100e2e start_wqthread + 30
Thread 18:
0 libsystem_kernel.dylib 0x98f4ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a1032b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a100e2e start_wqthread + 30
Thread 19:
0 libsystem_kernel.dylib 0x98f4ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a1032b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a100e2e start_wqthread + 30
Thread 20:
0 libsystem_kernel.dylib 0x98f4ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a1032b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x9a100e2e start_wqthread + 30
Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0x00000000 ecx: 0xb001067c edx: 0x98f4f8ce
edi: 0x986f80a0 esi: 0x986d7658 ebp: 0xb00106f8 esp: 0xb001067c
ss: 0x00000023 efl: 0x00000247 eip: 0x98f4f8ce cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x90334ac9
Logical CPU: 0
Error Code: 0x00000171
Trap Number: 132
Binary Images:
0x1000 - 0xa0af33 +GameApp (1.0) <8EAE5200-FEC6-3B16-B033-1E31C1CDAFE4> /Users/USER/Library/Application Support/Steam//The Wolf Among Us.app/Contents/MacOS/GameApp
0x1772000 - 0x1799ffb +gameoverlayrenderer.dylib (1) <4F059FBD-AF15-3B23-B179-68C45322FE79> /Applications/Steam.app/Contents/MacOS/gameoverlayrenderer.dylib
0x17bc000 - 0x17bdffb +steamloader.dylib (0) <7D581E42-6109-3883-8EE0-0C8160E5034A> /Applications/Steam.app/Contents/MacOS/steamloader.dylib
0x17c0000 - 0x18b0ff7 +libfmodex.dylib (1) <07820887-FE75-CD79-2E2F-F5FC6A0EFD99> /Users/USER/Library/Application Support/Steam//The Wolf Among Us.app/Contents/MacOS/libfmodex.dylib
0x190d000 - 0x1912ff7 +libsteam_api.dylib (1) /Users/USER/Library/Application Support/Steam/*/The Wolf Among Us.app/Contents/MacOS/libsteam_api.dylib
0x1918000 - 0x191bfff com.apple.ForceFeedback (1.0.6 - 1.0.6) <3DF3D232-8417-30E1-A56D-5B13E78DE9F6> /System/Library/Frameworks/ForceFeedback.framework/Versions/A/ForceFeedback
0x5fb7000 - 0x5fb7ffb +cl_kernels (???) <1098D57E-0FBF-4014-82E8-C429B0CC1791> cl_kernels
0x5fc6000 - 0x5fc6ff9 +cl_kernels (???) <217B5FD5-9249-42A8-8D01-7F84909F3929> cl_kernels
0x6713000 - 0x6760fff com.apple.CloudDocs (1.0 - 321.6) /System/Library/PrivateFrameworks/CloudDocs.framework/CloudDocs
0x67e6000 - 0x67eafff com.apple.audio.AppleHDAHALPlugIn (272.18 - 272.18) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0x8e22000 - 0x8f0dff7 unorm8_bgra.dylib (2.4.5) <8F181889-D219-3292-B6C0-F6607D1924B0> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
0xa1a9000 - 0xa1c0ff7 +libtier0_s.dylib (1) /Applications/Steam.app/Contents/MacOS/libtier0_s.dylib
0xd8d0000 - 0xd8f8fff +libvstdlib_s.dylib (1) /Applications/Steam.app/Contents/MacOS/libvstdlib_s.dylib
0xd925000 - 0xd92cff7 +com.googlecode.google-breakpad (1.0) <3973DF39-C1B1-3C63-A3D7-45D90A2D6392> /Applications/Steam.app/Contents/MacOS/Frameworks/Breakpad.framework/Versions/A/Breakpad
0xfc5b000 - 0xfc6cff7 +libaudio.dylib (1) <7D16C188-B6EC-3D9F-A452-F093290BC70B> /Applications/Steam.app/Contents/MacOS/libaudio.dylib
0xfc8b000 - 0xfcb3ff7 com.apple.audio.OpenAL (1.8 - 1.8) /System/Library/Frameworks/OpenAL.framework/Versions/A/OpenAL
0xfceb000 - 0xff41ffb com.apple.audio.units.Components (1.12 - 1.12) /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x106da000 - 0x106e8ff7 +breakpadUtilities.dylib (1) <16BA8CCE-6961-35AA-B312-B4EBEA29FB36> /Applications/Steam.app/Contents/MacOS/Frameworks/Breakpad.framework/Versions/A/Resources/breakpadUtilities.dylib
0x10800000 - 0x1152bfd3 +steamclient.dylib (1) /Applications/Steam.app/Contents/MacOS/steamclient.dylib
0x12263000 - 0x12273fff +crashhandler.dylib (1) /Applications/Steam.app/Contents/MacOS/crashhandler.dylib
0x1228a000 - 0x12516fff +libsteam.dylib (1) /Applications/Steam.app/Contents/MacOS/libsteam.dylib
0x40000000 - 0x40535ff7 com.apple.driver.AppleIntelHD5000GraphicsGLDriver (10.6.20 - 10.0.6) <7B1000AE-4CE7-3799-B36F-77212DDBAAF7> /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD5000GraphicsGLDriver
0x8fed1000 - 0x8ff04e03 dyld (353.2.1) <06B1254D-9BB9-327C-BA15-8F18FFF97586> /usr/lib/dyld
0x90008000 - 0x9000eff3 libsystem_platform.dylib (63) <509993B7-3F26-3360-B899-0BBB15152516> /usr/lib/system/libsystem_platform.dylib
0x9000f000 - 0x90c3bfff com.apple.AppKit (6.9 - 1347.57) <2E995EB6-3DB5-3FE0-B140-3E7563903322> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x91d6c000 - 0x91df9ff3 com.apple.PerformanceAnalysis (1.0 - 1) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x91e2c000 - 0x91e2fffb libutil.dylib (38) /usr/lib/libutil.dylib
0x91e30000 - 0x91e3fffb libxar.1.dylib (255) <4FF7DB6F-3232-302F-94BC-F1188F78AF25> /usr/lib/libxar.1.dylib
0x91e40000 - 0x91e5dfff libCRFSuite.dylib (34) <781A92EF-410E-39B2-953D-FEE12748D834> /usr/lib/libCRFSuite.dylib
0x91e5e000 - 0x91eaffff com.apple.opencl (2.4.2 - 2.4.2) <0751975F-97E4-3271-BA93-2FC7A5FDB940> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x91eb0000 - 0x921a2ff3 com.apple.CoreImage (10.3.4) <6A0E17E6-9F56-3450-8892-670A9C489C30> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
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0x993ce000 - 0x99423ff7 com.apple.htmlrendering (77 - 1.1.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x99427000 - 0x99429fff libsystem_sandbox.dylib (358.20.5) /usr/lib/system/libsystem_sandbox.dylib
0x9942a000 - 0x99453fff libRIP.A.dylib (779.11) <4BD501EF-1671-3165-BD7A-CF227F4BD690> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x99454000 - 0x99494fff com.apple.Symbolication (1.4 - 56045) /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x99495000 - 0x997f6ff3 com.apple.Foundation (6.9 - 1153.20) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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0x99fe6000 - 0x99fe8ffb libRadiance.dylib (1237) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x99fe9000 - 0x9a000ff3 libLinearAlgebra.dylib (1128) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
0x9a001000 - 0x9a030ff7 com.apple.DictionaryServices (1.2 - 229) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x9a034000 - 0x9a038ffb com.apple.IOSurface (97.4 - 97.4) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9a039000 - 0x9a054ff3 com.apple.openscripting (1.4 - 162.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
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0x9a0f6000 - 0x9a0ffffb com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x9a100000 - 0x9a108fff libsystem_pthread.dylib (105.10.1) <4A229519-29A1-3ABF-8CEF-43BCE4ACDA06> /usr/lib/system/libsystem_pthread.dylib
0x9a109000 - 0x9a10dffb libGIF.dylib (1237) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9a10e000 - 0x9a121fff com.apple.CoreBluetooth (1.0 - 1) <153F2DDE-CCCF-3C63-AF70-2EA306DACDCD> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x9a122000 - 0x9a12bfff com.apple.AppleSRP (5.0 - 1) <41C48FA8-C249-3800-A551-7F4AFA3E723F> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x9a12c000 - 0x9a131ff7 libcompiler_rt.dylib (35) <6630682F-AB76-3E55-BE51-0A3E61B6CFC2> /usr/lib/system/libcompiler_rt.dylib
0x9a132000 - 0x9a158ffb libPng.dylib (1237) <7EA0DEBE-4000-39D4-89E5-17F655BA317E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9a159000 - 0x9a26fff3 com.apple.desktopservices (1.9.3 - 1.9.3) <544FDA55-063A-3787-A55A-A54290E4BE6E> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x9a270000 - 0x9a272ffb libCGXType.A.dylib (779.11) <2B22C4C3-CF75-3909-B9A0-1B9A23028FBB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x9a273000 - 0x9a27bfeb libcldcpuengine.dylib (2.4.5) /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
0x9a27c000 - 0x9a3aaff7 com.apple.coreui (2.1 - 308.6) <908A9C21-7AE9-3480-A858-2E4D928F661D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9a3ab000 - 0x9a3d7fff com.apple.ChunkingLibrary (2.1 - 163.6) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x9a3d8000 - 0x9a4dcff7 libJP2.dylib (1237) <3A85AB3C-AFC7-3761-A198-D6C7317E476A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9a4dd000 - 0x9a503ff7 com.apple.IconServices (47.1 - 47.1) <9C537499-B375-3F84-BF4A-EEF757FC26A9> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x9a504000 - 0x9a6b4ff7 libGLProgrammability.dylib (11.1.2) <66618525-9A42-3C2F-9D4D-85E3FE883B88> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x9a6b5000 - 0x9a6b9fff com.apple.IOAccelerator (156.14 - 156.14) <7A7AE17B-D677-3348-8AC3-B6F7BF36595E> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
0x9a71b000 - 0x9a745fff libxslt.1.dylib (13) <0F55B64A-6C55-304E-ACE0-B531027AA066> /usr/lib/libxslt.1.dylib
0x9a746000 - 0x9a837ffb libiconv.2.dylib (42) <4AF77F10-0BEC-3BE0-99DF-C5170EDB316B> /usr/lib/libiconv.2.dylib
0x9a850000 - 0x9a851fff libDiagnosticMessagesClient.dylib (100) <3EE83437-AA9C-356B-810B-589346B73797> /usr/lib/libDiagnosticMessagesClient.dylib
0x9a852000 - 0x9a886ffb com.apple.frameworks.CoreDaemon (1.3 - 1.3) /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x9ac0b000 - 0x9ad0cff7 com.apple.LaunchServices (644.56 - 644.56) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x9b024000 - 0x9b03dfff libsystem_malloc.dylib (53.1.1) <58CD8BC7-55D1-3862-8E5D-728EE2EBE447> /usr/lib/system/libsystem_malloc.dylib
0x9b03e000 - 0x9b398ff7 libmecabra.dylib (666.7) <55A50B97-92D3-3DDC-8E3A-58BC5FFE5E3F> /usr/lib/libmecabra.dylib
0x9b399000 - 0x9b39bfff com.apple.securityhi (9.0 - 55006) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x9b39c000 - 0x9b431fff libsystem_c.dylib (1044.10.1) <9804163C-4DEC-3B94-9854-00248E44554F> /usr/lib/system/libsystem_c.dylib
0x9b467000 - 0x9b4e6fff com.apple.SystemConfiguration (1.14 - 1.14) <6081992E-6825-3F69-AACF-70ABFA4CE379> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9b4e7000 - 0x9b4e9ff7 libquarantine.dylib (76.20.1) <8694AC5A-7359-3CC6-8E93-CABFCC919D4B> /usr/lib/system/libquarantine.dylib
0x9b4ea000 - 0x9b4ecfff libsystem_configuration.dylib (699.1.5) /usr/lib/system/libsystem_configuration.dylib
0x9b4ed000 - 0x9b4faff3 com.apple.ProtocolBuffer (1 - 228.0.1) /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolBuffer
0x9b4fb000 - 0x9b567ff3 com.apple.datadetectorscore (6.0 - 396.1.1) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x9b5c6000 - 0x9b5c6fff liblaunch.dylib (559.20.9) /usr/lib/system/liblaunch.dylib
0x9b5c7000 - 0x9b5e6ff7 com.apple.MultitouchSupport.framework (263.9.1 - 263.9.1) <9265A1BE-FA6F-38C7-BDFB-FA05EEC683CE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x9b5f3000 - 0x9b709fff com.apple.CoreText (352.0 - 454.6) <5F236E10-C911-3AAF-8BA6-2F0F68A87443> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x9b722000 - 0x9b723fff liblangid.dylib (117) <34A0F807-755F-300B-B01F-AABAE3838451> /usr/lib/liblangid.dylib
0x9b724000 - 0x9b814ff3 com.apple.DiskImagesFramework (10.10.1 - 396) <25716B90-E152-3666-92BB-FE543AEB6FA9> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
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0x9b9d7000 - 0x9b9e0ff7 libsystem_notify.dylib (133.1.1) /usr/lib/system/libsystem_notify.dylib
0x9ba2b000 - 0x9ba2fff3 com.apple.TCC (1.0 - 1) /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x9ba30000 - 0x9ba40fff libGL.dylib (11.1.2) <44DD250B-CB98-3FD1-BF5B-6AD85A68BF9A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9ba41000 - 0x9ba43fff libsystem_coreservices.dylib (9) <20E66A47-8D67-344A-A393-73926F0E5FB2> /usr/lib/system/libsystem_coreservices.dylib
0x9ba44000 - 0x9ba47fff com.apple.xpc.ServiceManagement (1.0 - 1) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x9ba51000 - 0x9bb03fff libCoreStorage.dylib (471.20.7) <34D9A40A-97EB-3365-B809-13DA5BF569C6> /usr/lib/libCoreStorage.dylib
0x9c412000 - 0x9c415fff libdyld.dylib (353.2.1) <30CE0D0E-7E82-3CD5-92E7-9C1D6AD3327C> /usr/lib/system/libdyld.dylib
0x9c416000 - 0x9c424ff7 com.apple.SpeechRecognitionCore (2.1.2 - 2.1.2) /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
0x9c425000 - 0x9c425fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x9c426000 - 0x9c445ffb libresolv.9.dylib (57) /usr/lib/libresolv.9.dylib
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0xbad00000 - 0xbad01fff libLatin2Converter.dylib (64) /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 5
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1096
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=217.6M resident=86.6M(40%) swapped_out_or_unallocated=131.0M(60%)
Writable regions: Total=3.3G written=1.2G(35%) resident=3.1G(94%) swapped_out=84.8M(3%) unallocated=192.7M(6%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 336K
CG image 12K
CG shared images 208K
CoreUI image data 32K
IOKit 2.0G
Kernel Alloc Once 4K
MALLOC 1.2G
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 156K
OpenCL 16K
OpenGL GLSL 128K
Stack 69.6M
VM_ALLOCATE 103.7M
VM_ALLOCATE (reserved) 36K reserved VM address space (unallocated)
__DATA 9524K
__GLSLBUILTINS 2588K
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 70.1M
__OBJC 2292K
__TEXT 147.6M
__UNICODE 552K
mapped file 153.6M
shared memory 196K
=========== =======
TOTAL 3.7G
TOTAL, minus reserved VM space 3.7G
Model: MacBookPro11,1, BootROM MBP111.0138.B14, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: USB Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
My apologies, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/87544/got-support-tool
After receiving the information from your support tool, I will be able to assist you further.
https://fs05u.sendspace.com/upload?SPEED_LIMIT=0&MAX_FILE_SIZE=314572800&UPLOAD_IDENTIFIER=2028822995.1435263739.4E08F4F4.19.0&DESTINATION_DIR=16
Wrong link, this is the correct one: https://www.sendspace.com/file/fsivzw
After looking over your Support Tool information, your system should be able to play the game successfully. Are you currently playing the game in Full Screen Mode or Windowed Mode? Also, what do you have the resolution set to in-game? I recommend either try lowering the resolution and/or switching the game to Windowed Mode using the Mac shortcut (Command + F), and see if the crashing does not occur again.
I lowered the resolution to 1280x800 and turned all graphic options to low/off but the game still crashes both in full screen and windowed mode. I think the problem is not with the graphic as the game works smooth in high resolution and high quality textures. It just crashes only in those moments when save game appears or the scene changes.
My apologies, thank you for providing the extra information. I will make sure to pass it along to the team for further investigation! Unfortunately at this time I do not have any potential solutions for you to resolve your issue.
I am not running the game at maximum resolution, I have run the support tool, and it literally always crashes whenever there is a scene change, after a save point, or at a random location. I have gone through all of the threads and have tried all of the options presented, but to no avail. However the game is designed, it is just not designed to run on Mac OS X and it's just really sad because I have really enjoyed seeing this game played and wanted to do so for myself.
Also, I would like to add (and reiterate actually) that I did follow the instructions posted for the support tool, I ran it and that is the link that appears in my post. Thank you for clearly reading what I typed and for copying and pasting an answer instead of fully reading and understanding my issue
My apologies, I have made sure to pass your extra information along to the team. Unfortunately at this time I do not have any other potential solutions for you to try. I will make sure to update this thread when I receive any updates or new information.
I have had the same problem on my Mac, though it's not just on scene/chapter transitions (though that's the most common place). For example, mine crashed when the phone rang in Beauty and Beast's apartment in Chapter 4. I've run in both windowed and fullscreen mode and neither has prevented the total crash. Sometimes, it'll also crash right after I start the game up when it says "click anywhere to continue". If I wait a few minutes before trying again, though, it usually lets me continue.
Here's a link to my diagnostic file: https://www.sendspace.com/file/et4xgt
After looking over your Support Tool information, you should be able to play the game successfully. I recommend first try my suggestions on the first page. I will copy ithem below:
>
>
>
If the issue persists, I recommend try Verifying your Game Cache, then restart the game, and see if you are then able to play without experiencing the crashing.