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Game once froze, wont start anymore ( ep 3 )

bena007bena007
edited June 2015 in Tales from the Borderlands - PC/Mac Support

My game froze at the part where Fiona has to hide behind some boxes and snea up on one of the bad guys, at the start of episode 3. When i was about to attack the lady, the game froze (The music was still going). I waited for around 3 minutes, but it wouldnt unfreeze, so i shut the game down with the task manager. When i tried to re-open the game, i just get a black screen and the game exits by it self. I tried updating my driver, but it didnt work. Please help!

EDIT: Im also playing on the steam version

Comments

  • bena007bena007

    Telltale pls

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I sincerely apologize for the delayed response, and any inconvenience this has caused. Below are a few possible solutions:

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

    10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

    If this does not resolve your issue, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/87291/tftb-support-tool

    I apologize for the inconvenience you are experiencing, after receiving the information from your support tool, we will be able to assist you further.

This discussion has been closed.