Web choices not showing up?

The_Duck

I linked my account like it asked me, but when I try to view the choices on the website, it tells me I need to buy the game.

TelltaleMike

It appears that your choices have been recorded in our database successfully. If you are currently unable to see your Extended stats and choices on our website, please first try logging out, and back into your Telltale account on this website, then go to your Tales From The Borderlands Choices Page and see if it has updated.

If the issue persists, you can also try clearing your web browser's cache/cookies for this website, then log into your account again and see if your Choices page updates.

The_Duck

I have tried all this, but to no avail. Also, I sent you a PM a while ago, but never got a response?

TelltaleMike

Could you please clarify how many save slots you are currently using in-game? Also, are you playing the game while connected to a WiFi network, or offline (not connected)?

Edit: I've answered your PM as well. Apologies for the delay.

The_Duck

I'm connected to Wi-fi, and I'm only using one save slot.

TelltaleMike

When you open your Settings page by clicking My Account at the top of the webpage, then clicking Settings from the drop down bar, do you see your account linked successfully under the 'Linking' section of that page?

The_Duck

It just says this:

Telltale Games now offers you the opportunity to link your Telltale Games account to your other game accounts. Linking will allow us to provide you with additional features, like more Choices on the website!

At this time, linking does not give us the option to connect purchases you’ve made on other platforms to our website, so while you can link to your Steam versions of Telltale’s games, you will not see those products listed on the “My Games” page.

This seems to imply that you CAN'T get your website choices unless you got the game through Steam, but that contradicts what the game itself says.

TelltaleMike

This messaging only states that you can now link your other game accounts to your Telltale account, which will allow us to provide you with more features such as Extended Choices. The second sentence states that your purchased Telltale games on other platforms (Such as steam) will not show up under your My Games page on this website.

You should also see a green 'Link Your Steam Account' button if your account is not yet linked. Can you please clarify if you see this button, or if you see 'Linked to Steam as (Your Steam Account Name)' with an 'Unlink' button next to your name?

The_Duck

I see the green button. I don't have a Steam account. Not even all that sure what Steam is.

TelltaleMike

My apologies, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

http://www.telltalegames.com/community/discussion/87291/tftb-support-tool

After receiving the information from your support tool, I will be able to locate your issue and assist you further.

The_Duck

I...don't understand? Why do I need to download and run this? What does this have to do with my iPad?

TelltaleMike

Apologies for my confusion, your iOS device does not seem to be linked in our database. I will make sure to pass it along to the team for investigation. Could you please clarify if you were always connected to WiFi 100% of the time while playing, or only some of the time?

The_Duck

I was always connected.

TelltaleMike

Mod Edit: Information moved to PM per your request.

The_Duck

Please edit your post to remove that information. If another mod sees it, they will misunderstand the situation.

Also, no other account is linked to my iPad.