Can't open games
Hello,
We purchased the telltale games pack and I have been playing walking dead season one. I stopped playing after a save point at the end of season one episode three and now whenever I attempt to play I either get a black screen, the screen that says walking dead or the screen that says walking dead press a to play but am unable to press a. I also am unable to open any of the other games purchased except for wolf among us but that will not get past the loading screen either.
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My apologies, this appears to be a common issue that can occur after updating/installing a game on an Xbox One. You can read more about this particular issue in This Article. If you start the game, press A to continue, and you become stuck on the loading screen, please try hard resetting your console by holding the power button down for 10 seconds. Then start the game again and you should not experience the issue anymore.