Problem with season pass

I bought the season pass on my kindle fire hd. I had to delete the game to make space for other things, and when I redownloaded the game, I couldn't redownloaded the chapters. When I go to purchase the season pass, Amazon says I own the season pass, but the game still won't let me download the chapters. I love this game, and I want to play through it so I can have a good save to transfer over to season 2. Please tell me what I am doing wrong!

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies, please also try Restoring your Previous Purchase by following the steps in This Google Play Webpage, specifically under the 'Using Your Mobile Device' section.

  • Kindle fire hd doesn't use the Google play store, it uses the Amazon app store. I didn't buy the season pass through Google play.

    My apologies, please also try Restoring your Previous Purchase by following the steps in This Google Play Webpage, specifically under the 'Using Your Mobile Device' section.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Apologies for my confusion, please try following the steps specified in This Amazon Support Article.

    gknoodle posted: »

    Kindle fire hd doesn't use the Google play store, it uses the Amazon app store. I didn't buy the season pass through Google play.

  • The only thing in my cloud drives deleted folder were some old photos I deleted long ago. Nothing else was in there.

    Apologies for my confusion, please try following the steps specified in This Amazon Support Article.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You may be able to restore your purchases by resetting the app, as well as restarting your device. To do this, please go to the Settings Menu on your device, then hit Applications. Then press Manage Applications. From the Manage Applications menu, find The Walking Dead application and select it. Within the options menu for the app, please select Force Close. After the application is closed, turn off the device. This will allow the device's cache to clear. Then restart the device, and open the game application again. Your purchased episodes should then be restored.

    gknoodle posted: »

    The only thing in my cloud drives deleted folder were some old photos I deleted long ago. Nothing else was in there.

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