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Game Files Empty?

deaddybyesdeaddybyes
in Game of Thrones - PC/Mac Support

I just downloaded episode 5 of the Game, but when I tried to start it I noticed all my save files were empty. However all of my achievements are still in place on my account??? Can anyone help out???

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My sincerest apologies. Can you please clarify if you are able to see your saves if you open your save slots menu by clicking 'Change Save File' at the main menu of the game? If you open your save file directory folder in:

    C:\Users\YOURNAME\Documents\Telltale Games\Game of Thrones\

    Do you see 'saveslot1.bundle' files there? Please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/87544/got-support-tool

    After receiving the information from your support tool, I will be able to assist you further.

  • njellnjell

    Hi Mike,
    I have this same problem. The .bundle files are all in the correct location but my game can't see them.
    here's the support tool link: https://www.sendspace.com/file/m0oyjw (this is my first time using it so apologies if I've made a mistake)

    TelltaleMike posted: »

    My sincerest apologies. Can you please clarify if you are able to see your saves if you open your save slots menu by clicking 'Change Save F

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited July 2015

    Unfortunately after looking over your Support Tool information, your save file directory does not seem to have any '_saveslot1_checkpoint.bundle' files in it. Can you please clarify where you are seeing the saveslot_checkpoint.bundle files on your computer? Also, can you please clarify if you ever uninstalled and reinstalled the game from your computer?

    njell posted: »

    Hi Mike, I have this same problem. The .bundle files are all in the correct location but my game can't see them. here's the support tool

  • njellnjell

    I have just reinstalled windows on a new drive C, but kept my steam games directory on my old disk. The old disk is now drive E. I instructed the steam client to use the game directory on drive E and all my games seem to work fine except this one. The save files are currently in E:/Users/MYNAME/Documents..etc..
    So I guess the game is looking for my saves on C drive, which is weird because the game itself is only installed on E.
    Sorry if this is confusing.

    TelltaleMike posted: »

    Unfortunately after looking over your Support Tool information, your save file directory does not seem to have any '_saveslot1_checkpoint.bu

  • TelltaleMikeTelltaleMike Former Telltale Staff

    In your case, I would recommend try copying your save folder 'Tales From The Borderlands' from your E:\ drive, and paste it into the identical location on your C:\ drive as i specified above, then start the game, and it should be able to locate your save files successfully.

    njell posted: »

    I have just reinstalled windows on a new drive C, but kept my steam games directory on my old disk. The old disk is now drive E. I instructe

  • njellnjell

    Thanks for the help, moving the files from E to C has worked, although it's a bit odd that the game was looking for them on a completely seperate drive, even after I specified where to look for the saves on steam.
    Anyway, thanks again.

    TelltaleMike posted: »

    In your case, I would recommend try copying your save folder 'Tales From The Borderlands' from your E:\ drive, and paste it into the identic

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, enjoy the game!

    njell posted: »

    Thanks for the help, moving the files from E to C has worked, although it's a bit odd that the game was looking for them on a completely seperate drive, even after I specified where to look for the saves on steam. Anyway, thanks again.

  • deaddybyesdeaddybyes

    I cannot see any saves in the save slot menu, it says they are all empty.

    TelltaleMike posted: »

    My sincerest apologies. Can you please clarify if you are able to see your saves if you open your save slots menu by clicking 'Change Save F

  • TelltaleMikeTelltaleMike Former Telltale Staff

    How about inside your save file directory that I provided above? Are you able to see '_saveslot1_checkpoint.bundle' files there?

    Please also read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/87544/got-support-tool

    After receiving the information from your support tool, I will be able to assist you further.

    deaddybyes posted: »

    I cannot see any saves in the save slot menu, it says they are all empty.

  • FuturellaFuturella
    edited July 2015

    help pls https://www.sendspace.com/file/zjrhxo

    TelltaleMike posted: »

    How about inside your save file directory that I provided above? Are you able to see '_saveslot1_checkpoint.bundle' files there? Please a

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Thank you for providing your Support Tool information. Unfortunately after looking over your data, the game does not seem to be installed to the default location. Can you please clarify if you are playing the Steam version, Telltale Games version, or GoG version of the game?

    Futurella posted: »

    help pls https://www.sendspace.com/file/zjrhxo

  • FuturellaFuturella
    edited July 2015

    i am playing Steam version and my steam installed on disk D
    another question,if I tell you all the choices that I made, will be able to generate my saving? you can see my steam there 15 hours online time, and start all over again I do not want.

    TelltaleMike posted: »

    Thank you for providing your Support Tool information. Unfortunately after looking over your data, the game does not seem to be installed to

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you have the game installed to an External drive, I recommend try reinstalling it on your C:\ drive, then move your 'Game of Thrones' folder with your save files to the following location:

    C:\Users\YOURNAME\Documents\Telltale Games\

    Then start the game, and you should be able to continue from where you left off. Unfortunately we do not have the ability to generate save files, if you cannot find your saves, or they are not in your 'Game of Thrones' folder, you may need to start a new game. My apologies for any difficulties this may cause.

    Futurella posted: »

    i am playing Steam version and my steam installed on disk D another question,if I tell you all the choices that I made, will be able to generate my saving? you can see my steam there 15 hours online time, and start all over again I do not want.

This discussion has been closed.