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Black Screen Steam

esfortesfort
in The Walking Dead - Season 2 - PC/Mac Support

Hi,

I bought the Season 2 on Steam, every time I tried to play tried to start and black scree, nothing else.

1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

2) Restart your system

3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

5) Run the game as admin

6) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

7) Reinstall the game

8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

Nothing worked for me.

https://www.sendspace.com/file/tmjzd7

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your Support Tool information, I noticed you currently have Steam and the game installed to your E:\ drive. I recommend try installing an instance of Steam, and the game to your C:\ drive, then try starting the game again, and you should be able to play successfully.

    If the issue persists and you become stuck on a black screen with sounds in the background, please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC, Command+F for Mac) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and/or graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.

This discussion has been closed.