Could not initialize Direct3D -problem

When I start the game it says: "Could not initialize Direct3D. Make sure you have current video drivers and close any other applications that might be running. You will need a video card that supports at least pixel shader version 1.2". I have played all four episodes without any problems. What's going on?https://www.sendspace.com/file/61bmyr

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and you should then be able to start the game.

  • edited July 2015

    Everything is updated to the latest version. Still doesn't work. Any other suggestions?

    Please install and run the DirectX End-User Runtime Web Installer to make sure Direct X is auto updated to the latest version, and you should then be able to start the game.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your Support Tool information again, your computer is currently using an integrated Intel HD graphics card using 0mb of Dedicated Memory. Can you please clarify if you have another graphics card on your computer? If so, please try making sure that the other card is enabled when trying to start the game, as the Intel card does not meet the minimum system requirements to play the game successfully.

    Sakari posted: »

    Everything is updated to the latest version. Still doesn't work. Any other suggestions?

  • edited July 2015

    I do have another graphics card (NVIDIA) on my computer and it was enabled. I transformed the Intel card to an earlier version and now the game seems to be running normally. I'll see how it goes. Thanks for pointing it out!

    After looking over your Support Tool information again, your computer is currently using an integrated Intel HD graphics card using 0mb of D

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