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Sublabel Bug (GoT)

JimverroJimverro
in Game of Thrones - PC/Mac Support

Hello,
My Game of Thrones - A Telletale Game Series game started to bug at the episode menu. The episodes are blocked with a writing : «sublabel». What do i need to do ?

Thanks

Comments

  • JimasakeJimasake

    I am also having this exact same issue (except on android).

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience, could you possibly take a screenshot of the issue you are currently seeing in-game? Also are you playing the Steam version, or the Telltale Games version of the game downloaded from our website?

  • JimverroJimverro

    I actually have the Steam version, so...

    TelltaleMike posted: »

    I apologize for the inconvenience, could you possibly take a screenshot of the issue you are currently seeing in-game? Also are you playing the Steam version, or the Telltale Games version of the game downloaded from our website?

  • JimverroJimverro

    i have the link for the screenshot : http://steamcommunity.com/id/jimverro/screenshots/ (it's the first up at left)

    Thanks

    TelltaleMike posted: »

    I apologize for the inconvenience, could you possibly take a screenshot of the issue you are currently seeing in-game? Also are you playing the Steam version, or the Telltale Games version of the game downloaded from our website?

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited July 2015

    Thank you for providing the screenshots of what you are seeing in-game. I will make sure to pass it along to the team! Could you please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/87544/got-support-tool

    After receiving the information from your support tool, I will be able to assist you further.

    Edit: Are you currently unable to continue playing the game due to this issue, or can you still continue playing the game? Also, could you please describe the steps you took before you started seeing the Episode sublabel issue? Did you recently uninstall/reinstall the game or did it possibly update before you started playing?

    Jimverro posted: »

    i have the link for the screenshot : http://steamcommunity.com/id/jimverro/screenshots/ (it's the first up at left) Thanks

  • fruitnvegfruitnveg
    edited July 2015

    Having the same problem. Never had any issues with the game before but this suddenly started a couple of days ago midway through episode 3. It hard crashed to desktop and since then has given me the sublabel thing. Support tool for your info: https://www.sendspace.com/file/6tde79

    I play on Steam and I've since uninstalled and reinstalled the game twice, verified game cache, unplugged all my USB hardware, restarted the PC; nothing seems to help at all.

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited July 2015

    Are you currently unable to continue playing the game due to this issue, or can you still start the game and play?

    After looking over your Support Tool information, I noticed that you have crash .dmp files from when the game crashed, that could prove helpful to figure out what the issue is that you are currently experiencing. They are located in the 'Game of Thrones' folder located here:

    D:\Program Files\Steam\steamapps\common\Game of Thrones\

    Could you possibly take those three .dmp files from the 'Game of Thrones' folder there, zip them into a .zip file, and upload them to the same File Hosting Website? If they are too big to zip together, you can zip them individually. After you have uploaded them, please copy and paste the download links in a reply to this thread, and I would be able to pass them along to the team.

    fruitnveg posted: »

    Having the same problem. Never had any issues with the game before but this suddenly started a couple of days ago midway through episode 3.

  • fruitnvegfruitnveg

    Once you reach the episodes screen with the sublabel subheading (?!) under episode one, the game freezes. You can't play or even back out. I can use the codex and settings menus if I do it before I try to play, but once you hit that screen it's over.

    .dmp files are here: https://www.sendspace.com/file/e9nwzb

    TelltaleMike posted: »

    Are you currently unable to continue playing the game due to this issue, or can you still start the game and play? After looking over you

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Thank you for providing the files, I have already passed them along to the team for investigation. I hope to have more information, or an update soon.

    fruitnveg posted: »

    Once you reach the episodes screen with the sublabel subheading (?!) under episode one, the game freezes. You can't play or even back out. I

This discussion has been closed.