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Game Not responding, I Have The Support Tool Results Attached

pjo71099pjo71099
edited July 2015 in The Walking Dead - Season 2 - PC/Mac Support

So I just got to the third episode and I can't start it. Whenever I click to start the episode, the game just crashes. Originally It played but everyone except carver was invisible. I playing on steam, has anyone else had this problem?
https://www.sendspace.com/file/3kpyzj
Support tool results

Comments

  • pjo71099pjo71099

    https://www.sendspace.com/file/3kpyzj
    Link to the support tool info

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your Support Tool information, I noticed that you currently have Steam and the game installed to your D:\ drive. I recommend try installing an instance of Steam, and the game to your C:\ drive (The same drive your save file directory is located on), then try starting the game again, and you should be able to play successfully.

  • pjo71099pjo71099

    Will that mean I have to restart the game?

    TelltaleMike posted: »

    After looking over your Support Tool information, I noticed that you currently have Steam and the game installed to your \ drive. I recommen

  • pjo71099pjo71099

    or can I simply drag the files over (Sorry if that's a dumb idea)

    pjo71099 posted: »

    Will that mean I have to restart the game?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you would like, you can back up your save file directory to your desktop when you uninstall and reinstall the game to your C:\ drive. Your save file directory is located in your 'The Walking Dead Season Two' folder located here:

    C:\Users\YOURNAME\Documents\Telltale Games\

    Please copy and paste that folder on your desktop, then uninstall the game, and reinstall it, as well as an instance of Steam, to your C:\ drive, then place the folder back into the same location above, and start the game and you should be able to start the game from where you left off.

    pjo71099 posted: »

    or can I simply drag the files over (Sorry if that's a dumb idea)

  • pjo71099pjo71099

    Thank you, but I'm still confused as to what you mean by installing an instance of steam. Do I need to completely reinstall steam?

    TelltaleMike posted: »

    If you would like, you can back up your save file directory to your desktop when you uninstall and reinstall the game to your C:\ drive. You

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Yes, you would just need to install it again on your C:\ drive. You do not need to uninstall it from your D:\ drive.

    pjo71099 posted: »

    Thank you, but I'm still confused as to what you mean by installing an instance of steam. Do I need to completely reinstall steam?

This discussion has been closed.