Please rename the prefs.prop file in
\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
to prefs.prop.bak to disable it, then restart the game and your save files should be restored.
My apologies. That should have resolved the issue. Can you please clarify if you have a backup folder with save files on your computer as well? I recommend doing a search on your computer for 'prefs.prop' and see if you have any others. Please also rename them to prefs.prop, and then restart the game.
This should be the right thread!
Hello, I'm having the "black screen of un-death" problem like everyone above me.
I finished episode 4 a… morend was about to start episode 5 but when hit "play" in the episode selection the screen goes black and soon the cursor disappear. Then nothing happens.
I read I had to delete/rename the prefs.prop in the telltale directory in documents and in the steam directory. But there was no prefs in the steam sub-folders!
I reinstalled it, done a cache integrity test but nothing happens!
I can play any episode, even 400 days, without a problem but it seems I just can't even start episode 5!
Here's the support tool file: https://www.sendspace.com/file/4w2lgd
Thanks in advance for your help!
My apologies. That should have resolved the issue. Can you please clarify if you have a backup folder with save files on your computer as we… morell? I recommend doing a search on your computer for 'prefs.prop' and see if you have any others. Please also rename them to prefs.prop, and then restart the game.
My apologies, no, those are your actual save files. Please change that prefs.prop file back to 'prefs.prop'. Can you please clarify if this is your second playthrough of the game?
I've had to replay ep1 about 3 times now trying to get past the ep2 crash. I have not played through even ep2 yet. So I have my prefs.prop in my docs named correctly and renamed prefs.prop.bak in my steam/default folder. Launched game and continue to same axe screen.
My apologies, no, those are your actual save files. Please change that prefs.prop file back to 'prefs.prop'. Can you please clarify if this is your second playthrough of the game?
Unfortunately, if this does not resolve your issue, then your prefs file has most likely been corrupted. This is rare, but can happen if the save is compromised (for example, if the game crashes during an autosave, or if the game is closed using Task Manager). If this is the case, then the corrupted prefs can no longer be used and should be removed from your computer to prevent any further complications. I apologize for any difficulties this may cause you.
I've had to replay ep1 about 3 times now trying to get past the ep2 crash. I have not played through even ep2 yet. So I have my prefs.prop i… moren my docs named correctly and renamed prefs.prop.bak in my steam/default folder. Launched game and continue to same axe screen.
Ugh, alright that's fine. But I've reinstalled the game once trying to fix the problem. So you say deleting all my prefs.prop files and starting ep1 over will work?
Unfortunately, if this does not resolve your issue, then your prefs file has most likely been corrupted. This is rare, but can happen if the… more save is compromised (for example, if the game crashes during an autosave, or if the game is closed using Task Manager). If this is the case, then the corrupted prefs can no longer be used and should be removed from your computer to prevent any further complications. I apologize for any difficulties this may cause you.
and then restart the game while connected to the internet, and you should not experience the issue again. Please also make sure to turn off Steam Cloud Saving for the game from within Steam, as we do not recommend playing with it enabled. (You can check this by right clicking on the game in your Steam library, clicking properties, and click the updates tab. Near the bottom of the page, you can see if the Steam cloud is enabled for The Walking Dead: Season 1. If it's enabled, please disable it.)
Ugh, alright that's fine. But I've reinstalled the game once trying to fix the problem. So you say deleting all my prefs.prop files and starting ep1 over will work?
hi,
Im having this blank screen as well. i finish episode 4 and 5 won;t start up for season 1.
Here's the support file that I ran on my mac: https://www.sendspace.com/file/oaqfgk
thanks for all the help guys! appreciate it
Please rename the prefs.prop file in
/Users/annapanayi/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead… more.app/Contents/Resources/Pack/WalkingDead105/
to prefs.prop.bak to disable it, and then restart the game, and your save files should be restored.
I've been having this problem. So I played it for the first time a few weeks ago. I got past episodes 1 and 2, but then three was running really slow. So, I closed out and went back in. Only when I tried to play it it asked if I'd like to generate random decisions for skipped episodes. Then if I went to two it asked if I'd like to rewind to this episode. Then when I pressed continue it just gave me a black screen, but I could move the arrow around. So I scrapped this game and started over, only to find it is doing the same thing but this time after I finished episode one. Please help! Here's the file or whatever you call it: https://www.sendspace.com/file/zk9n05
I've been having this problem. So I played it for the first time a few weeks ago. I got past episodes 1 and 2, but then three was running re… moreally slow. So, I closed out and went back in. Only when I tried to play it it asked if I'd like to generate random decisions for skipped episodes. Then if I went to two it asked if I'd like to rewind to this episode. Then when I pressed continue it just gave me a black screen, but I could move the arrow around. So I scrapped this game and started over, only to find it is doing the same thing but this time after I finished episode one. Please help! Here's the file or whatever you call it: https://www.sendspace.com/file/zk9n05
Hmm . . . I changed the file like you said, and the game save file is still there. But, it still isn't loading. It still takes me to a black screen where I can just move the arrow around.
I sincerely apologize for the inconvenience. Please rename the prefs.prop file in
C:\Users\YOURNAME\Videos\Walkers\The Walking Dead\Pack\default
to prefs.prop.bak to disable it, then restart the game and your save files will be restored.
My apologies, after looking over your support tool information, there doesn't seem to be any file structure issues. Can you please clarify if you installed the game to the default directory, and if you purchased the Steam version, or the Telltale Games version of the game?
I apologize for the inconvenience. Please rename the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pa… moreck\WalkingDead106
to prefs.prop.bak to disable it, then restart the game, and your saves should be restored.
If you are still experiencing the issue after you have renamed the file to prefs.prop.bak I recommend running the support tool file again, and post the new download link in the same way you did before, and I will look at your file structure and see if I can assist you further.
I've tried, but it didn't work.
I know I haven't been posting for long time, just wanted to see if anything changed in a month or two, but nothing.
Episode five just won't start! =(
I have the steam version, I was playing through episode 4 (I was at the point before they had settled on stealing from crawford) and then the game CTD'd, I restarted it and got the black screen problem. I tried rewinding. https://www.sendspace.com/file/c0ns6b
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, from inside the Options Menu, and then continue the episode, and see if your issue is resolved.
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the ga… moreme successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, from inside the Options Menu, and then continue the episode, and see if your issue is resolved.
If you are still experiencing the issue after you have renamed the file to prefs.prop.bak I recommend running the support tool file again, a… morend post the new download link in the same way you did before, and I will look at your file structure and see if I can assist you further.
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the ga… moreme successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, from inside the Options Menu, and then continue the episode, and see if your issue is resolved.
Hello , after just finishing Episode 5 Again and reinstalling changing resulotions etc. I just though it try it here.
My Problem is when i start The 400 Days DLC , i get a black Screen no sounds Nothing. until i Use ALt+F4 to close it . The Game is for it self "Still Running" even if there is no sound and only the black Screen. Here is the link from the with the TWD Tool Data : https://www.sendspace.com/file/gv523h . I hope i get this to work . So i can get started on Season Two now that it is Finaly Completly out
Hi, I have a similiar problem. I just played chapter 3 in season 1 and stopped playing when the train arrived at the brigde. My problem is that i can not load the save game now. I just get a black screen and only see the mouse cursor. https://www.sendspace.com/file/rdxd1h
Edit: I tried to rename the probs file in my documents folder without any results. Still a black screen and the mouse when loading my savegame.
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the ga… moreme successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, from inside the Options Menu, and then continue the episode, and see if your issue is resolved.
@Dragonedge I apologize for the inconvenience. Please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.
Hello , after just finishing Episode 5 Again and reinstalling changing resulotions etc. I just though it try it here.
My Problem is when … morei start The 400 Days DLC , i get a black Screen no sounds Nothing. until i Use ALt+F4 to close it . The Game is for it self "Still Running" even if there is no sound and only the black Screen. Here is the link from the with the TWD Tool Data : https://www.sendspace.com/file/gv523h . I hope i get this to work . So i can get started on Season Two now that it is Finaly Completly out
After looking over your support tool, I noticed that you have two prefs.prop files in
C:\Users\Merlin Brychcy\Documents\Telltale Games\The Walking Dead
Please try moving the one named prefs.prop to a folder on your desktop, and rename it to prefs.prop.bak to disable it. Then rename the one named prefs.prop.bak inside your \The Walking Dead\ folder to prefs.prop, and restart the game and see if your save games are restored.
Hi, I have a similiar problem. I just played chapter 3 in season 1 and stopped playing when the train arrived at the brigde. My problem is t… morehat i can not load the save game now. I just get a black screen and only see the mouse cursor.
https://www.sendspace.com/file/rdxd1h
Edit: I tried to rename the probs file in my documents folder without any results. Still a black screen and the mouse when loading my savegame.
@Dragonedge I apologize for the inconvenience. Please try starting the game again, and when you see the blank/black screen, please try switc… morehing the game to Windowed Mode using the shortcut (Alt+Enter for PC) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.
I did renamed the prefs.prop but sadly it is still now working.
The games starts with default resolution and options, the saves are disabled (but I know they are still there) and it's like I have to start a new game, but the black screen issue is still there!
And just with the episode 5, everything else works just fine.
Please rename the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
to prefs.prop.bak to disable it, then restart the game, and your saves should be restored.
Yeah, thats because I already tried renaming it. Changed it to the suggested one, but it did not work. Still black window with the mouse cursor only when I try to load my savegame.
After looking over your support tool, I noticed that you have two prefs.prop files in
C:\Users\Merlin Brychcy\Documents\Telltale Games\Th… moree Walking Dead
Please try moving the one named prefs.prop to a folder on your desktop, and rename it to prefs.prop.bak to disable it. Then rename the one named prefs.prop.bak inside your \The Walking Dead\ folder to prefs.prop, and restart the game and see if your save games are restored.
Can you please clarify if you have Steam Cloud saving enabled for the game? If so, does disabling it, and restarting the game allow your preferences/settings to save successfully, and allow your saves to work properly?
I did renamed the prefs.prop but sadly it is still now working.
The games starts with default resolution and options, the saves are disab… moreled (but I know they are still there) and it's like I have to start a new game, but the black screen issue is still there!
And just with the episode 5, everything else works just fine.
I'm gonna put the last support tool file and hope this is the last time we have to use it
https://www.sendspace.com/file/tvyayo
I have disabled Steam Cloud right when the problems started (I read you advise to don't run the game with it).
My saves and preferences are disappeared, to activate them back all I have to do is to rename back the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
But the real problem is, no matter what, chapter 5 just doesn't start. Even if I do a fresh start, with skipped decision from the previous episodes, when I hit "play" in chapter 5 selection the screen goes black, the mouse arrow disappear and everything stays just like that.
I did try to reinstall it and delete all the steam cloud saves, but chapter 5 just doesn't start
I'm even willing to replay the whole game but... what's the point if I can't get to the final chapter?
Can you please clarify if you have Steam Cloud saving enabled for the game? If so, does disabling it, and restarting the game allow your preferences/settings to save successfully, and allow your saves to work properly?
I have disabled Steam Cloud right when the problems started (I read you advise to don't run the game with it).
My saves and preferences a… morere disappeared, to activate them back all I have to do is to rename back the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
But the real problem is, no matter what, chapter 5 just doesn't start. Even if I do a fresh start, with skipped decision from the previous episodes, when I hit "play" in chapter 5 selection the screen goes black, the mouse arrow disappear and everything stays just like that.
I did try to reinstall it and delete all the steam cloud saves, but chapter 5 just doesn't start
I'm even willing to replay the whole game but... what's the point if I can't get to the final chapter?
If this discussion is still active, I'm having a problem with a black screen too. I downloaded all episodes of TWD season 1 to Steam on my PC a few months ago and it has been working fine, no complaints. I have played through a few times more since then and recently I haven't been able to play Episode 2. Where there should be a "loading" screen there is only a black screen with a cursor. I have given it time just in case it was loading without me knowing, but nothing happens. Whether I start a new game or rewind through a previously completed game, I always get a black screen when I get to Episode 2. Here is the link to the file created from the Support Tool: https://www.sendspace.com/file/lfe4a8
If this discussion is still active, I'm having a problem with a black screen too. I downloaded all episodes of TWD season 1 to Steam on my P… moreC a few months ago and it has been working fine, no complaints. I have played through a few times more since then and recently I haven't been able to play Episode 2. Where there should be a "loading" screen there is only a black screen with a cursor. I have given it time just in case it was loading without me knowing, but nothing happens. Whether I start a new game or rewind through a previously completed game, I always get a black screen when I get to Episode 2. Here is the link to the file created from the Support Tool: https://www.sendspace.com/file/lfe4a8
My apologies, if you are still experiencing an issue with a black screen, please re-run the support tool with the newly renamed files, and I will check again to see if there are any other file structure issues.
Yeah, thats because I already tried renaming it. Changed it to the suggested one, but it did not work. Still black window with the mouse cursor only when I try to load my savegame.
Comments
Thanks for replying but that didn't work. Renamed it, restarted, continued ep2 and black screen with crickets sound and axe icon.
My apologies. That should have resolved the issue. Can you please clarify if you have a backup folder with save files on your computer as well? I recommend doing a search on your computer for 'prefs.prop' and see if you have any others. Please also rename them to prefs.prop, and then restart the game.
I apologize for the inconvenience. Please rename the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead106
to prefs.prop.bak to disable it, then restart the game, and your saves should be restored.
I have some in Docs > TTG > TWD which I assume you want renamed prefs.prop.bak. Tried that and my save is gone along with settings.
My apologies, no, those are your actual save files. Please change that prefs.prop file back to 'prefs.prop'. Can you please clarify if this is your second playthrough of the game?
I've had to replay ep1 about 3 times now trying to get past the ep2 crash. I have not played through even ep2 yet. So I have my prefs.prop in my docs named correctly and renamed prefs.prop.bak in my steam/default folder. Launched game and continue to same axe screen.
Unfortunately, if this does not resolve your issue, then your prefs file has most likely been corrupted. This is rare, but can happen if the save is compromised (for example, if the game crashes during an autosave, or if the game is closed using Task Manager). If this is the case, then the corrupted prefs can no longer be used and should be removed from your computer to prevent any further complications. I apologize for any difficulties this may cause you.
Ugh, alright that's fine. But I've reinstalled the game once trying to fix the problem. So you say deleting all my prefs.prop files and starting ep1 over will work?
Yes, you will need to delete all of the files within your
C:\Users\%Username%\Documents\Telltale Games\The Walking Dead\ file directory,
and then restart the game while connected to the internet, and you should not experience the issue again. Please also make sure to turn off Steam Cloud Saving for the game from within Steam, as we do not recommend playing with it enabled. (You can check this by right clicking on the game in your Steam library, clicking properties, and click the updates tab. Near the bottom of the page, you can see if the Steam cloud is enabled for The Walking Dead: Season 1. If it's enabled, please disable it.)
hi,
Im having this blank screen as well. i finish episode 4 and 5 won;t start up for season 1.
Here's the support file that I ran on my mac: https://www.sendspace.com/file/oaqfgk
thanks for all the help guys! appreciate it
Please rename the prefs.prop file in
/Users/annapanayi/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/WalkingDead105/
to prefs.prop.bak to disable it, and then restart the game, and your save files should be restored.
thank you so much it worked!
You're welcome, enjoy the game!
I've been having this problem. So I played it for the first time a few weeks ago. I got past episodes 1 and 2, but then three was running really slow. So, I closed out and went back in. Only when I tried to play it it asked if I'd like to generate random decisions for skipped episodes. Then if I went to two it asked if I'd like to rewind to this episode. Then when I pressed continue it just gave me a black screen, but I could move the arrow around. So I scrapped this game and started over, only to find it is doing the same thing but this time after I finished episode one. Please help! Here's the file or whatever you call it: https://www.sendspace.com/file/zk9n05
I sincerely apologize for the inconvenience. Please rename the prefs.prop file in
C:\Users\YOURNAME\Videos\Walkers\The Walking Dead\Pack\default
to prefs.prop.bak to disable it, then restart the game and your save files will be restored.
Hmm . . . I changed the file like you said, and the game save file is still there. But, it still isn't loading. It still takes me to a black screen where I can just move the arrow around.
Hi!
I have a problem with black screen
https://www.sendspace.com/file/ylefdh
My apologies, after looking over your support tool information, there doesn't seem to be any file structure issues. Can you please clarify if you installed the game to the default directory, and if you purchased the Steam version, or the Telltale Games version of the game?
I've tried, but it didn't work.
I know I haven't been posting for long time, just wanted to see if anything changed in a month or two, but nothing.
Episode five just won't start! =(
If you are still experiencing the issue after you have renamed the file to prefs.prop.bak I recommend running the support tool file again, and post the new download link in the same way you did before, and I will look at your file structure and see if I can assist you further.
I have the steam version, I was playing through episode 4 (I was at the point before they had settled on stealing from crawford) and then the game CTD'd, I restarted it and got the black screen problem. I tried rewinding. https://www.sendspace.com/file/c0ns6b
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 32mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
You can also try changing the game's resolution and graphics settings to a lower setting, from inside the Options Menu, and then continue the episode, and see if your issue is resolved.
My system has two cards actually, a geforce 650m and the intel...anyway to make it prioritize them? It played fine until it crashed
Sure!
Here it is, I hope we find the solution this time
https://www.sendspace.com/file/vaqxgi
I lowered the settings, with no change. It shouldn't be a requirements issue, I'm using a Dell inspiron 15r Special edition, which definitely meets the requirements... http://www.notebookcheck.net/Review-Dell-Inspiron-15R-Special-Edition-Notebook.78323.0.html
And the game played absolutely fine until it got up to that one part, a solid 60 fps at all times.
Hello , after just finishing Episode 5 Again and reinstalling changing resulotions etc. I just though it try it here.
My Problem is when i start The 400 Days DLC , i get a black Screen no sounds Nothing. until i Use ALt+F4 to close it . The Game is for it self "Still Running" even if there is no sound and only the black Screen. Here is the link from the with the TWD Tool Data : https://www.sendspace.com/file/gv523h . I hope i get this to work . So i can get started on Season Two now that it is Finaly Completly out
Hi, I have a similiar problem. I just played chapter 3 in season 1 and stopped playing when the train arrived at the brigde. My problem is that i can not load the save game now. I just get a black screen and only see the mouse cursor.
https://www.sendspace.com/file/rdxd1h
Edit: I tried to rename the probs file in my documents folder without any results. Still a black screen and the mouse when loading my savegame.
Any other suggestions? I really don't wanna start over again
Please rename the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
to prefs.prop.bak to disable it, then restart the game, and your saves should be restored.
@Dragonedge I apologize for the inconvenience. Please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.
After looking over your support tool, I noticed that you have two prefs.prop files in
C:\Users\Merlin Brychcy\Documents\Telltale Games\The Walking Dead
Please try moving the one named prefs.prop to a folder on your desktop, and rename it to prefs.prop.bak to disable it. Then rename the one named prefs.prop.bak inside your \The Walking Dead\ folder to prefs.prop, and restart the game and see if your save games are restored.
Hello , it chages just to a Black Screen "Windowed" ^^. So no change there. Anything else i can try?
I did renamed the prefs.prop but sadly it is still now working.
The games starts with default resolution and options, the saves are disabled (but I know they are still there) and it's like I have to start a new game, but the black screen issue is still there!
And just with the episode 5, everything else works just fine.
I'm gonna put the last support tool file and hope this is the last time we have to use it
https://www.sendspace.com/file/tvyayo
Yeah, thats because I already tried renaming it. Changed it to the suggested one, but it did not work. Still black window with the mouse cursor only when I try to load my savegame.
Can you please clarify if you have Steam Cloud saving enabled for the game? If so, does disabling it, and restarting the game allow your preferences/settings to save successfully, and allow your saves to work properly?
I have disabled Steam Cloud right when the problems started (I read you advise to don't run the game with it).
My saves and preferences are disappeared, to activate them back all I have to do is to rename back the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
But the real problem is, no matter what, chapter 5 just doesn't start. Even if I do a fresh start, with skipped decision from the previous episodes, when I hit "play" in chapter 5 selection the screen goes black, the mouse arrow disappear and everything stays just like that.
I did try to reinstall it and delete all the steam cloud saves, but chapter 5 just doesn't start![:\](https://community.telltale.com/resources/emoji/confused.png ":\")
I'm even willing to replay the whole game but... what's the point if I can't get to the final chapter?
I recommend moving the prefs.prop file from
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
to the save file directory at \Users\YOURNAME\Documents\Telltale Games\The Walking Dead\
and renaming the prefs.prop file already in that folder to prefs.prop.bak and see if you are then able to continue the episode.
If this discussion is still active, I'm having a problem with a black screen too. I downloaded all episodes of TWD season 1 to Steam on my PC a few months ago and it has been working fine, no complaints. I have played through a few times more since then and recently I haven't been able to play Episode 2. Where there should be a "loading" screen there is only a black screen with a cursor. I have given it time just in case it was loading without me knowing, but nothing happens. Whether I start a new game or rewind through a previously completed game, I always get a black screen when I get to Episode 2. Here is the link to the file created from the Support Tool: https://www.sendspace.com/file/lfe4a8
Please rename the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
to prefs.prop.bak to disable it, then restart the game, and your saves should be restored.
My apologies, if you are still experiencing an issue with a black screen, please re-run the support tool with the newly renamed files, and I will check again to see if there are any other file structure issues.