Game Freezing at end of Episode 2. Need help.
I'm playing the Xbox One version of the game and every time I get to the ending of the episode and the automatic preview for episode 3 ends I get stuck in a black screen where only a small portion of the upper right screen seems to be correct and it shows the smoke background that's visible in the main menu, everything else is black. Nothing loads after this point and I'm forced to reload the game and it always takes me back to the final chapter of the episode saying it was never finished. How do I fix this?
This discussion has been closed.
Comments
Same exact issue here. After the ep 3 preview it goes black, and has like smoke in the upper right corner. Controller does nothing. Uninstalled the episode and reinstalled and still locks up after the preview. This game is a buggy mess and needs a patch!!
I dont want to give false hope of this comment being a solution, but I have the same exact problem. If i figure it out somehow ill let everyone know.
I have tried it several times now and locks up every single time after the preview. Also stutters during the begining of the preview. Restarting the console, moving everything to my internal drive, uninstalling/reinstalling did nothing, I think it needs patched
I am having the exact same problem. I have restarted the game and system multiple times and it hasn't helped. I assume this problem wont be ignored or looked over right?
I apologize for the inconvenience. Can you please clarify if you were connected to the internet during your playthrough of the episode? Also, had you linked your Xbox Live account with your Telltale account before you started playing the episode?
My telltale account has been linked with my gamertag since the beginning of Episode 1. I dont play offline and have been connected to live all day... after the episode 3 preview its like whatever its supposed to show like the my choices doesnt happen just shows the black screen with smoke in the upper right corner
Also if it matters the 40 point Knight achivement unlocked as if I finished the story, however it never saves or shows any my choices I have to replay from the beginning of the funeral after closing and restarting the game
Same exact situation as wr91ef. I do not play offline and my account has been linked since I played the first episode. Thanks for looking into the problem, hope it gets resolved soon.
I'm having the same problem on the Xbox one, I did everything to try and fix it and played the ending 4 different times and still haven't been able to finish and see my choices. Hopefully it'll be fixed soon.
I have never connected my TellTale acount to my TellTale Games and have never had this problem. Thanks
I definitely was connected to xbox live the entire time and no my xbox live account was not and still isn't connected to this telltale account, I created it when I woke up today after having this issue when playing last night.
the problem as I see it, is that it hasn't been released properly on the Xbox store on Xbox1, it doesn't show up on add-on unless you search for it. And even if you download episode 2 directly from ingame you get sent to the same add-on can search for. And it says "do not purchase if you have a season pass" but I didn't need to purchase it, it just says install. From what I can see the only way it works properly is if people have gotten a review code, or they did not own the season pass and just bought the episode. Even when your account is linked to telltale it doesn't work and that actually seems to be part of the problem. On every previous game the transferring of savefiles was built directly into the game while you have to do it via the TT account this time. So can you please put a message up on facebook and twitter explaining the problem, and then tell us what we have to do when you have fixed the issue. It's annoying but if I have to delete everything and restart from scratch I'll do it because the default choices are nowhere near what I want them to be.
Honestly, I don't think I've ever played a game in my 32 years alive where the end credits didn't work!! Did anybody actually test this episode at all before release???
If you are currently experiencing a black/blank screen at the end of Episode 2, can you please clarify if you are able to see your save games from the main menu by selecting 'Change Save File' from the main menu?
I can see the save file from main menu, but it does not complete Episode 2 and does not show any My Choices for Episode 2. Loading the save file starts back at the funeral (it says Continue Episode 2, not Restart Episode like it did when Ep 1 was completed. )
Yes, both of my saves show when I press X on the main menu.
Just as everyone else has said, loading my ep2 one it will put me at the beginning of the last scene because it never saves after the Ep3 preview and just hangs
Here is a link to the screen in Question after the Ep3 Preview that just hangs
http://imageshack.com/a/img538/6035/7dAY95.jpg
Same here. Saves right before funeral and says continue chapter 2. Same black screen with corner showing up. My choices from episode 2 do not show up under choices tab.
@wr91ef and @Oakley126 Did your choices from Episode 1 carry over successfully when starting Episode 2, or were they different from what you chose in the first episode? Also, were you prompted with any alerts when starting Episode 2 that your 'Unfinished Episodes Will Be Randomly Generated'? Also, can you please clarify if you are using multiple accounts/profiles on your Xbox One consoles, and are you connected to the internet the entirety of the time you play the game? (Episode 1 and Episode 2?)
My choices carried over correctly and I was not given any alert about random generation. I only use one profile on my live account which is my main ambassador tag. As I said in an earlier post I don't play offline I was connected the whole time.
I suppose I should add yet another "me too" to the thread. Played online, can still see saves, have had my account linked since december, problems all as everyone else describes. Multiple tries to complete last chapter with the black screen, stuttering at the beginning of the "next time" and then game failing to save before it locks up cause the chapter to need to be replayed.
Has anyone tried replaying the whole episode and seeing if that worked?
It doesnt , I've tried moving it off my external drive to my internal thinking that might help, seems like nothing we can do on our end
I mean on the bright side we at least got to play the whole episode, so as long as it gets patched sometime soon, then we can finish it officially before the next episode, and we experienced it when it came out.
Still really frustrating though.
Random thought, was anyone else streaming on twitch as they played it? I don't know if that could possibly have anything to do with it but i just remembered I was, and for that matter here is the fool playthrough if telltale would like to see the issues that occur at the end
episode 2 glitched playthrough
Choices from Ep 1 carried over. Not prompted with any alerts. We have 3 gamertags on our X1, but I am the only one that plays GofT. I am the main acct and also the season pass purchaser for GofT. Yes, always connected to the internet on X1. Yes, Telltale acct. linked prior to starting Ep. 2.
I'd really like to start a second playthrough of the Ep on my second save, but there's really no point since we cant finish until they patch the problem!!
Yes, I can see my saves.
yeah, same here. My second save is the one I use for streaming the game so i wanted to do that today but if it isn't going to let me finish there isn't much point.
Telltale Mike. The game freezes or crashes towards the end technically making it impossible to complete. My game was connected to the internet, I can see the Saved Game Files, My xbox one works JUST FINE, and my telltale acct is linked (which shouldnt matter). You released a game with issues , please tell me how to fix it or if a fix is on the way. All Ive seen in this thread is ineptitude from telltale and the same question asked over and over again. THE GAME FREEZES at the end. What do we do?
It looks like a lot of actually have the my choices options and they carried over. Are the only people that are able to finish ones who didnt import data from Ep 1?
My choices carried over successfully. I was not prompted about unfinished episodes being randomly generated. I am the only account on my Xbox One and I I was connected to the internet throughout my entire play through of both episodes.
Same issue, have 3 accounts but mine is main one with season pass. Choice from ep 1 carried over, no problems until freezing at end of ep 2 I have season pass.
I'm getting the same issue. I am also on Xbox One and connected to the internet while playing the game. I have a season pass. My episode 1 choices carried over correctly to episode 2. The episode 3 preview stutters in a few places, and then the game freezes after the preview is over. The last save I have is the last scene in episode 2. I tried replaying it, and it froze in the same place. I hope this gets resolved soon as this is a pretty big disappointment.
I'm experiencing the same problem on my XB1. I was connected to internet throughout the episode. All of my choices carried over from Episode 1. My account is linked, and I can see my saves. But the game freezes after the preview for Episode 3 - black screen with small triangle of smoke in the right corner. Not providing me with the option to replay the episode, but instead displaying an option to continue from the final chapter of Episode 2.
I had THIS SAME EXACT PROBLEM and I luckily got it fixed. Here is what I did. Hope it works for others here.
1.) I Uninstalled Episode 2
2.) I re installed it.
3.) Hold the Xbox power button until it turns off completely.
4.) Unplug your xbox one and wait about 30 seconds before you plug it back in and turn the xbox back on (I read online that this clears the xbox cache for games)
I then continued episode 2 where it leaves me at the funeral. Then after the preview for season 3 ended it took me to the choices screen. No more black screen with the edge right corner gone. Hope it works for you guys.
Unfortunately a few of us have already tried this without success...I also went into settings and toggled instant on to energy saving as well as completely pulling the power - didn't work here
Uninstalling and reinstalling worked for me. Thank you!
Was Duncan or Ser Royland your guys sentinel?
I just tried again step by step everything you listed, I've got the my choices, Duncan was my sentinel, yet its still giving the black screen after the preview.
Only thing I can gather from everyone posting with this issue is that most of us the my choices did work and imported our choices but from there its hit or miss
Same here, and tell tale isn't offering any kind of response.
Duncan was my sentinel. I made sure before I stared the episode that my choices were correct in the My Choices tab. Even in the beginning previosuly on my choices all lined up lucklily. Sadly no matter what I still get a few audio glitches in the season 3 preview but uninstalling and re installing with also clearing the Cache worked for me and my friend who had the black screen issue at the end.
So you reinstalled it and cleared the cache? Tried it, didn't work for me.