I am having a similar problem to many here, playing TWD Season 1 (bought and downloaded from Steam). I played through the entire game and th… moreen in anticipation for Season 2 went back to review what I had done and Episode 5 had no stats listed for it. When I tried to replay the episode my screen went black and will not allow me to play. I tried putting it into windowed mode already as I saw that as a potential solution but it did me no good. Here is my support dialog:
https://www.sendspace.com/file/r6n4mv
I have bought TWD on steam today and can’t seem to be able to run it.
I have the common issue of black screen and sound but no image.
I am running a macbook pro retina 2013 and OSX Yosemite 10.10.2.
The cmd+f fix doesn’t do anything, it doesn’t switch the application into windowed mode therefore I am pretty desperate to run it.
Can you please clarify if you have tried the above 4 step solution that I suggested? I recommend trying that, and see if you are able to start the game successfully.
1) In System Preferences, select Displays, then select Scaled - More Space to change the screen resolution to very detailed.
2) In System Preferences, select Dock, then deselect 'Automatically hide and show the dock', to be able to click on the bottom of the screen.
3) Start up the game and run it in windowed mode using the Mac shortcut (Command + F).
4) You should now be able to see the main menu now and change the screen resolution to one that fits the window.
It appears that your current save file directory for Season One is
C:\Users\Asus G73\Documents\Telltale Games\The Walking Dead
Can you… more please clarify if that is the correct user name for your save files to be in, or do you have another user account on your computer that you play the game on?
My apologies, please rename the prefs.prop file in
/Users/YOURNAME/Library/Application Support/Steam/SteamApps/common/The Walking Dead/Th… moreeWalkingDead.app/Contents/Resources/Pack/default/
to prefs.prop.bak to disable it, then restart the game, and your save files will be restored.
Can you please clarify if you have tried the above 4 step solution that I suggested? I recommend trying that, and see if you are able to sta… morert the game successfully.
1) In System Preferences, select Displays, then select Scaled - More Space to change the screen resolution to very detailed.
2) In System Preferences, select Dock, then deselect 'Automatically hide and show the dock', to be able to click on the bottom of the screen.
3) Start up the game and run it in windowed mode using the Mac shortcut (Command + F).
4) You should now be able to see the main menu now and change the screen resolution to one that fits the window.
I still have the black screen after loading episode 4. I have tried moving the prefs.prop file, renaming it, changing resolution, going to windowed mode... None of these solutions work. Everything was fine until I was headed to the next episode...
My apologies for the delayed response. After looking over your Support Tool information again, it appears that your computer's processor is currently running below the minimum system requirements to play the game successfully. Where the game requires 2.0 GHz of processing speed, your computer's processor is curerntly running at 1.6 GHz. This can cause graphical and performance issues such as the one you are experiencing. Can you please clarify if switching the game to Windowed Mode by using the shortcut (Alt+Enter) allows you to see the game's screen after it turns black?
Switching to Windowed mode made no difference. It still just loads the black screen with cursor.
It is most definitely not a processor issue, I played the game for months with no issues at all. I can start a new game and everything works perfectly, it's only episode 5 in my original playthrough that is having this issue and not loading. Very frustrating there is no easy fix to what seems to be a very common issue.
My apologies for the delayed response. After looking over your Support Tool information again, it appears that your computer's processor is … morecurrently running below the minimum system requirements to play the game successfully. Where the game requires 2.0 GHz of processing speed, your computer's processor is curerntly running at 1.6 GHz. This can cause graphical and performance issues such as the one you are experiencing. Can you please clarify if switching the game to Windowed Mode by using the shortcut (Alt+Enter) allows you to see the game's screen after it turns black?
I'm having a similar to many of the people on this thread. I can play Episode 1, but once I get to Episode 2 there is only a black screen. Here is my system data.
Its amazing... This is a very common issue and the directions are to post the pic of system issues here for support... its been a week and not one reply or response... I have seen one post from an admin above and it did not address the issue but rather told the commenter that they weren't up to date enough to play the game... (they posted because its been fine and now won't work. They have obviously been running it fine before.) I really like the telltale series but its hard to believe that with an issue this big there isnt much support out there for it...
https://www.sendspace.com/file/cx6jwd
I still have the black screen after loading episode 4. I have tried moving the prefs.prop file, re… morenaming it, changing resolution, going to windowed mode... None of these solutions work. Everything was fine until I was headed to the next episode...
Unfortunately the normal fix would be disabling a prefs.prop file, and the only other one I can find in your Support Tool information is already renamed to prefs.prop.bak. Could you please clarify if you ever deleted/removed the game and file directories from your computer, then re-downloaded it, and synced your computer with the save files from the Steam Cloud?
If so, the Steam Cloud may not have synced all of your save files properly, and you will unfortunately need to start a new game. If you did not have Steam Cloud Saves enabled for the game and you are still experiencing the issue, I unfortunately am out of potential solutions to resolve your issue, and would have to recommend starting a new game. My apologies for any difficulties this has caused you.
Switching to Windowed mode made no difference. It still just loads the black screen with cursor.
It is most definitely not a processor is… moresue, I played the game for months with no issues at all. I can start a new game and everything works perfectly, it's only episode 5 in my original playthrough that is having this issue and not loading. Very frustrating there is no easy fix to what seems to be a very common issue.
Unfortunately the normal fix would be disabling a prefs.prop file, and the only other one I can find in your Support Tool information is alr… moreeady renamed to prefs.prop.bak. Could you please clarify if you ever deleted/removed the game and file directories from your computer, then re-downloaded it, and synced your computer with the save files from the Steam Cloud?
If so, the Steam Cloud may not have synced all of your save files properly, and you will unfortunately need to start a new game. If you did not have Steam Cloud Saves enabled for the game and you are still experiencing the issue, I unfortunately am out of potential solutions to resolve your issue, and would have to recommend starting a new game. My apologies for any difficulties this has caused you.
Hello,
I'm having a similar to many of the people on this thread. I can play Episode 1, but once I get to Episode 2 there is only a black screen. Here is my system data.
https://www.sendspace.com/file/36g3gm
Thank you for your help.
My apologies for the delayed response. After looking over your support tool information, I can't seem to find another prefs.prop file, which is usually the root cause of the issue. Can you please clarify if you ever found a second prefs.prop file, and removed it, or replaced your main prefs.prop file with it?
Also, do you possibly have Steam Cloud Saves enabled for the game? (You can check this by right clicking on the game in your Steam Library, clicking Properties, and click the Updates tab. Near the bottom of the page, you can see if the Steam Cloud is enabled for The Walking Dead: Season 1) If it is enabled, does disabling it, and restarting Steam allow you to access your saves?
Its amazing... This is a very common issue and the directions are to post the pic of system issues here for support... its been a week and n… moreot one reply or response... I have seen one post from an admin above and it did not address the issue but rather told the commenter that they weren't up to date enough to play the game... (they posted because its been fine and now won't work. They have obviously been running it fine before.) I really like the telltale series but its hard to believe that with an issue this big there isnt much support out there for it...
I have disabled steam cloud saves. I do not have a prefs.prop file. I have no problems finding my saves, it always shows exactly where I left off. Its just that now instead of loading the game I get a black screen with a free moving arrow... trying to load a previous save does the same thing.
My apologies for the delayed response. After looking over your support tool information, I can't seem to find another prefs.prop file, which… more is usually the root cause of the issue. Can you please clarify if you ever found a second prefs.prop file, and removed it, or replaced your main prefs.prop file with it?
Also, do you possibly have Steam Cloud Saves enabled for the game? (You can check this by right clicking on the game in your Steam Library, clicking Properties, and click the Updates tab. Near the bottom of the page, you can see if the Steam Cloud is enabled for The Walking Dead: Season 1) If it is enabled, does disabling it, and restarting Steam allow you to access your saves?
Can you hear the game's sounds in the background while you can see the arrow, or do you not hear any game sounds on the black screen? If you hear sounds, you may be able to switch to Windowed Mode in order to see the game's screen properly by using the Shortcut (Alt+Enter for PC), then see if you are able to see the game successfully.
I have disabled steam cloud saves. I do not have a prefs.prop file. I have no problems finding my saves, it always shows exactly where I l… moreeft off. Its just that now instead of loading the game I get a black screen with a free moving arrow... trying to load a previous save does the same thing.
I can hear sound only up until i load my saves and when I enter windowed mode via this short cut the screen is still black. I can manipulate where the window is and all but there is nothing in the window.
Can you hear the game's sounds in the background while you can see the arrow, or do you not hear any game sounds on the black screen? If you… more hear sounds, you may be able to switch to Windowed Mode in order to see the game's screen properly by using the Shortcut (Alt+Enter for PC), then see if you are able to see the game successfully.
I can hear sound only up until i load my saves and when I enter windowed mode via this short cut the screen is still black. I can manipulate where the window is and all but there is nothing in the window.
Please also try the following solutions that may resolve the particular issue you are currently seeing:
1) Verify your cache if you purch… moreased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
2) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)
3) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)
Unfortunately if you are still seeing a black screen, I am out of potential solutions to resolve your issue, and would have to recommend starting a new game. I sincerely apologize I am unable to resolve your issue.
Unfortunately if you are still seeing a black screen, I am out of potential solutions to resolve your issue, and would have to recommend starting a new game. I sincerely apologize I am unable to resolve your issue.
My apologies, unfortunately I do not have any other potential solutions to resolve your issue. You can try uninstalling the game, and reinstalling it from Steam by right-clicking the game in your Steam Library and clicking 'Delete Local Content'. (This will not delete your save files) Then after reinstalling the game, try starting the game again, and see if you are able to use your save files. Unfortunately if you are still unable to see them after trying this, your save files may have become corrupted, and you will need to start a new game.
Hello, same problem. After Episode 1 and 2, Episode 3 don't start. Black screen and only ALT F4 can close the game. I've tried to rinominate prefs.prop and nothing; downloading the game again and nothing; start a new game and nothing.
I apologize for the inconvenience. Please check if you have Steam cloud saves enabled. (You can check this by right clicking on the game in your Steam Library, clicking Properties, and click the Updates tab. Near the bottom of the page, you can see if the Steam Cloud is enabled for The Walking Dead: Season 1) If it is enabled, does disabling it, and restarting Steam allow you to access your saves?
Hello, same problem. After Episode 1 and 2, Episode 3 don't start. Black screen and only ALT F4 can close the game. I've tried to rinominate… more prefs.prop and nothing; downloading the game again and nothing; start a new game and nothing.
https://www.sendspace.com/file/h16jiy
Thank you.
I apologize for the inconvenience. Please check if you have Steam cloud saves enabled. (You can check this by right clicking on the game in … moreyour Steam Library, clicking Properties, and click the Updates tab. Near the bottom of the page, you can see if the Steam Cloud is enabled for The Walking Dead: Season 1) If it is enabled, does disabling it, and restarting Steam allow you to access your saves?
Can you please clarify what you mean by 'rinominate prefs.prop'? Did you ever alter or remove the prefs.prop file from your \Documents\Telltale Games\The Walking Dead\ folder, or did you delete another prefs.prop file from another location on your computer?
Sorry, I mean this: I rename the "pref.prop" file in Documents\Telltale Games\The Walking Dead\ folder to "pref.prop.bak", the saves don't work anymore but still remain the black screen If I try to start a new episode with a new game.
Excuse me for bad english.
Can you please clarify what you mean by 'rinominate prefs.prop'? Did you ever alter or remove the prefs.prop file from your \Documents\Tellt… moreale Games\The Walking Dead\ folder, or did you delete another prefs.prop file from another location on your computer?
When you reach the black screen, can you still hear the game's sounds in the background? If so, you should be able to switch to Windowed Mode using the PC Shortcut (Alt+Enter), and see if you are then able to see the game successfully.
Sorry, I mean this: I rename the "pref.prop" file in Documents\Telltale Games\The Walking Dead\ folder to "pref.prop.bak", the saves don't w… moreork anymore but still remain the black screen If I try to start a new episode with a new game.
Excuse me for bad english.
When you reach the black screen, can you still hear the game's sounds in the background? If so, you should be able to switch to Windowed Mode using the PC Shortcut (Alt+Enter), and see if you are then able to see the game successfully.
Hi Mike
I just bought the Walking Dead s. 1 and whenever I open the game I have black screen but I can hear the sound... I've followed the support toole and here is my link. https://www.sendspace.com/file/ln13wn
Hope you can help
Julie
After looking over your Support Tool information, your graphics card's drivers haven't been updated in a while. I recommend updating your gr… moreaphics card's drivers to the latest version, then start the game, and see if you are able to play successfully.
Hi Mike
I just bought the Walking Dead s. 1 and whenever I open the game I have black screen but I can hear the sound... I've followed the support toole and here is my link.
https://www.sendspace.com/file/ln13wn
Hope you can help
Julie
I'm glad you are now able to play, enjoy the game! For anyone else experiencing this issue on a Mac computer, please try switching the game to Windowed Mode using the Mac Shortcut (Command+F), and you should then be able to see the game's screen successfully.
Please rename the prefs.prop files in
C:\Users\YOURNAME\Desktop\
and
C:\Users\YOURNAME\Desktop\wario\documenti\
to prefs.prop.bak to disable them, then restart the game, and your save files will be restored.
My apologies for the delayed response. Unfortunately if you are still unable to start Episode 3 successfully, I would have to recommend deleting your save files from the game, and starting a new game. This time make sure that Steam Cloud saves are disabled before you start playing the game, and you should not experience this issue again.
Hi, I am also experiencing this problem. I asked my friend if i could have it and he just gave me a copy of it. So i dont know if it is legit or not but it is supposed to work. When i boot the app up, it shows up with a black screen with the background sounds still playing for the title screen. I can still interact with the game but i dont know where my cursor is because the screen is blacked out.
My friend did not reveal to me the origin of this file but assured me it was supposed to work. (He is a very mysterious person) Even if it is not legit could you try to help me?
Comments
My apologies, please rename the prefs.prop file in
/Users/YOURNAME/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/default/
to prefs.prop.bak to disable it, then restart the game, and your save files will be restored.
Dear Telltale team,
I have bought TWD on steam today and can’t seem to be able to run it.
I have the common issue of black screen and sound but no image.
I am running a macbook pro retina 2013 and OSX Yosemite 10.10.2.
The cmd+f fix doesn’t do anything, it doesn’t switch the application into windowed mode therefore I am pretty desperate to run it.
nothing i do works. at all. i have a 2015 macbook pro and i re-downloaded it. i just want to play it already
especially on my new laptop! please help.
Can you please clarify if you have tried the above 4 step solution that I suggested? I recommend trying that, and see if you are able to start the game successfully.
Yes, that's correct. No other user account, only this one.
This solved it for me, thanks so much!
none of the solutions worked alltogether.
For some reason cmd+F or cmd+ctrl+f don't work either.
https://www.sendspace.com/file/cx6jwd
I still have the black screen after loading episode 4. I have tried moving the prefs.prop file, renaming it, changing resolution, going to windowed mode... None of these solutions work. Everything was fine until I was headed to the next episode...
My apologies for the delayed response. After looking over your Support Tool information again, it appears that your computer's processor is currently running below the minimum system requirements to play the game successfully. Where the game requires 2.0 GHz of processing speed, your computer's processor is curerntly running at 1.6 GHz. This can cause graphical and performance issues such as the one you are experiencing. Can you please clarify if switching the game to Windowed Mode by using the shortcut (Alt+Enter) allows you to see the game's screen after it turns black?
Switching to Windowed mode made no difference. It still just loads the black screen with cursor.
It is most definitely not a processor issue, I played the game for months with no issues at all. I can start a new game and everything works perfectly, it's only episode 5 in my original playthrough that is having this issue and not loading. Very frustrating there is no easy fix to what seems to be a very common issue.
Hello,
I'm having a similar to many of the people on this thread. I can play Episode 1, but once I get to Episode 2 there is only a black screen. Here is my system data.
https://www.sendspace.com/file/36g3gm
Thank you for your help.
Its amazing... This is a very common issue and the directions are to post the pic of system issues here for support... its been a week and not one reply or response... I have seen one post from an admin above and it did not address the issue but rather told the commenter that they weren't up to date enough to play the game... (they posted because its been fine and now won't work. They have obviously been running it fine before.) I really like the telltale series but its hard to believe that with an issue this big there isnt much support out there for it...
Unfortunately the normal fix would be disabling a prefs.prop file, and the only other one I can find in your Support Tool information is already renamed to prefs.prop.bak. Could you please clarify if you ever deleted/removed the game and file directories from your computer, then re-downloaded it, and synced your computer with the save files from the Steam Cloud?
If so, the Steam Cloud may not have synced all of your save files properly, and you will unfortunately need to start a new game. If you did not have Steam Cloud Saves enabled for the game and you are still experiencing the issue, I unfortunately am out of potential solutions to resolve your issue, and would have to recommend starting a new game. My apologies for any difficulties this has caused you.
Nope, I have never done that. Oh well, looks like it can't be fixed
Please rename the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
to prefs.prop.bak to disable it, then restart the game and your save files should be restored.
My apologies for the delayed response. After looking over your support tool information, I can't seem to find another prefs.prop file, which is usually the root cause of the issue. Can you please clarify if you ever found a second prefs.prop file, and removed it, or replaced your main prefs.prop file with it?
Also, do you possibly have Steam Cloud Saves enabled for the game? (You can check this by right clicking on the game in your Steam Library, clicking Properties, and click the Updates tab. Near the bottom of the page, you can see if the Steam Cloud is enabled for The Walking Dead: Season 1) If it is enabled, does disabling it, and restarting Steam allow you to access your saves?
I have disabled steam cloud saves. I do not have a prefs.prop file. I have no problems finding my saves, it always shows exactly where I left off. Its just that now instead of loading the game I get a black screen with a free moving arrow... trying to load a previous save does the same thing.
Can you hear the game's sounds in the background while you can see the arrow, or do you not hear any game sounds on the black screen? If you hear sounds, you may be able to switch to Windowed Mode in order to see the game's screen properly by using the Shortcut (Alt+Enter for PC), then see if you are able to see the game successfully.
I can hear sound only up until i load my saves and when I enter windowed mode via this short cut the screen is still black. I can manipulate where the window is and all but there is nothing in the window.
Please also try the following solutions that may resolve the particular issue you are currently seeing:
1) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
2) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)
3) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)
1) cache verified.
No result.
2)disabled steam overlay
No result.
3)Opted out of steam beta's.
No result.
Dang, kinda thought we were on to it. lol
Unfortunately if you are still seeing a black screen, I am out of potential solutions to resolve your issue, and would have to recommend starting a new game. I sincerely apologize I am unable to resolve your issue.
So the fix is to erase all of my data and start over...?
My apologies, unfortunately I do not have any other potential solutions to resolve your issue. You can try uninstalling the game, and reinstalling it from Steam by right-clicking the game in your Steam Library and clicking 'Delete Local Content'. (This will not delete your save files) Then after reinstalling the game, try starting the game again, and see if you are able to use your save files. Unfortunately if you are still unable to see them after trying this, your save files may have become corrupted, and you will need to start a new game.
Hello, same problem. After Episode 1 and 2, Episode 3 don't start. Black screen and only ALT F4 can close the game. I've tried to rinominate prefs.prop and nothing; downloading the game again and nothing; start a new game and nothing.
https://www.sendspace.com/file/h16jiy
Thank you.
I apologize for the inconvenience. Please check if you have Steam cloud saves enabled. (You can check this by right clicking on the game in your Steam Library, clicking Properties, and click the Updates tab. Near the bottom of the page, you can see if the Steam Cloud is enabled for The Walking Dead: Season 1) If it is enabled, does disabling it, and restarting Steam allow you to access your saves?
Yes I can access to my saves but the problem still continue, black screen if I try to play Episode 3. There isn't a solution? Really?
Can you please clarify what you mean by 'rinominate prefs.prop'? Did you ever alter or remove the prefs.prop file from your \Documents\Telltale Games\The Walking Dead\ folder, or did you delete another prefs.prop file from another location on your computer?
Sorry, I mean this: I rename the "pref.prop" file in Documents\Telltale Games\The Walking Dead\ folder to "pref.prop.bak", the saves don't work anymore but still remain the black screen If I try to start a new episode with a new game.
Excuse me for bad english.
When you reach the black screen, can you still hear the game's sounds in the background? If so, you should be able to switch to Windowed Mode using the PC Shortcut (Alt+Enter), and see if you are then able to see the game successfully.
No sounds, I tried to switch to Windowed Mode but it's not working.
Hi Mike
I just bought the Walking Dead s. 1 and whenever I open the game I have black screen but I can hear the sound... I've followed the support toole and here is my link.
https://www.sendspace.com/file/ln13wn
Hope you can help
Julie
Hi Mike
I just fixed it - yay!
Have a nice sunday.
Julie
I'm glad you are now able to play, enjoy the game! For anyone else experiencing this issue on a Mac computer, please try switching the game to Windowed Mode using the Mac Shortcut (Command+F), and you should then be able to see the game's screen successfully.
Same problem, this is the response, thank you
https://www.sendspace.com/file/a48ci3
Please rename the prefs.prop files in
C:\Users\YOURNAME\Desktop\
and
C:\Users\YOURNAME\Desktop\wario\documenti\
to prefs.prop.bak to disable them, then restart the game, and your save files will be restored.
Now it works, thank you!
My apologies for the delayed response. Unfortunately if you are still unable to start Episode 3 successfully, I would have to recommend deleting your save files from the game, and starting a new game. This time make sure that Steam Cloud saves are disabled before you start playing the game, and you should not experience this issue again.
You're welcome, I hope you are now able to enjoy the game!
Hi, I am also experiencing this problem. I asked my friend if i could have it and he just gave me a copy of it. So i dont know if it is legit or not but it is supposed to work. When i boot the app up, it shows up with a black screen with the background sounds still playing for the title screen. I can still interact with the game but i dont know where my cursor is because the screen is blacked out.
Support Link: https://www.sendspace.com/file/tgkunn
My friend did not reveal to me the origin of this file but assured me it was supposed to work. (He is a very mysterious person) Even if it is not legit could you try to help me?