Downloaded but won't install

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Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, thank you for providing the extra information on how you were able to resolve your issue. I hope you are now able to enjoy the game!

    Missywebs posted: »

    Thanks Mike, I just deleted and downloaded again and it's working! Thanks for your help.

  • I just downloaded the latest release.
    Still not working. I have tried from multiple wifi networks.
    I'm connected to Japan Appstore from Japan
    I really don't want to reinstall and start over again. Can't that be fixed in the app?

    If you are still stuck in the download loop issue that you originally posted of, you may have received a bad download file, and deleting and

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Unfortunately I am out of potential solutions to resolve your particular issue. If you are still unable to successfully download, install, and play the episode, you may need to delete and re-download the app from the iTunes App Store, then make sure you have downloaded and installed the episode first before attempting to play the game, and you should be able to successfully play the game.

    EvGen88 posted: »

    I just downloaded the latest release. Still not working. I have tried from multiple wifi networks. I'm connected to Japan Appstore from Japan I really don't want to reinstall and start over again. Can't that be fixed in the app?

  • So they can't make it so the app deletes any bad download files before trying again? That's pretty disappointing.

    Unfortunately I am out of potential solutions to resolve your particular issue. If you are still unable to successfully download, install, a

  • I have been waiting for a fix for.this so I don't have to delete it and start over again..

    EvGen88 posted: »

    So they can't make it so the app deletes any bad download files before trying again? That's pretty disappointing.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you are still experiencing the issue, can you please clarify if you have tried completely closing out of the game application after installing the episode, then reopening it to see if the Episode then registers as installed? If not, I recommend installing the episode once more, then before attempting to play, fully close out of the game application by double-tapping the Home Button on your iOS device, then reopen it and see if the Episode updates to show as installed.

    I have been waiting for a fix for.this so I don't have to delete it and start over again..

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