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Need to manually unlock, please help

PoemiPoemi
edited January 2010 in Game Support
Hi!

I tried to email support back on Friday, but it's Tuesday and I haven't heard anything, so here goes: I'm trying to start playing the full ToMI game...but nothing I do seems to work! I tried logging in at that first screen that pops up, but it doesn't work, saying that I should check my internet connection, which is working fine. Then when I click past that, I get the same thing when I try to log in there, and I get the same thing when I try to use the serial number. I'd like to try manually unlocking...your help is much appreciated! :o

Comments

  • DjNDBDjNDB Moderator
    edited January 2010
    Have you tried updating your internet explorer?
  • CyphoxCyphox
    edited January 2010
    use... internet....explorer...8....

    as bad as it sounds, for some reasons it's really advisable to upgrade to the latest version... even if you dont use it... at all......
  • WillWill Telltale Alumni
    edited January 2010
    From a security perspective, it really is a good idea to make sure it's updated. I never even touch IE, but I still make sure it's updated.

    As for not hearing back from support, did you get an auto-response or anything from us? And if so do you have a ticket number? I'll check and see what happened to it. Sorry!
  • PoemiPoemi
    edited January 2010
    I do have IE8, and I did get an auto-response from support: "Your Telltale support issue has been received," but that's all I received. However, I have also been having trouble with bittorrent clients connecting to the internet on this new laptop with win7...maybe it's related?
  • PoemiPoemi
    edited January 2010
    Oh, it's:

    'issue-25713'
  • WillWill Telltale Alumni
    edited January 2010
    Hey Poemi, check your PMs! It looks like our response must have been eaten by an email troll or something. At any rate, I cut and pasted our response into the PM so you should definitely get it this time. Sorry about that!
  • PoemiPoemi
    edited January 2010
    The manual unlock code worked! I'm all set, thanks!
  • yeahstyleyeahstyle
    edited January 2010
    It says CONNECTION_ERROR :( but internet works fine!
    Now I'm trying to manually unlock it -
    already sent you an email with the details
  • yeahstyleyeahstyle
    edited January 2010
    mine is 'issue-25941'
    thank you guys
  • bonniebonnie
    edited January 2010
    Hi yeahstyle,
    Just replied to your ticket 25941 moments ago. Check your email.

    Cheers,
    bonnie
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