MacHeist: Unlock doesn't work!
I've purchased game from Macheist bundle few days ago. After I've registered on telltale, downloaded and installed game, it gave me "telltale login" in order to unlock the game. BUT THE LOGIN FORM IS NOT WORKING! When I type correct login info, it gives me "Sorry, we ran into problems" error with error code "UNLOCK_EMPTY".
I've contacted support for manual unlock twice, but received no response from them either. Hope this forum will make things faster.
I just don't like the idea of waiting several days in order to unlock the game I've already paid for!
I've contacted support for manual unlock twice, but received no response from them either. Hope this forum will make things faster.
I just don't like the idea of waiting several days in order to unlock the game I've already paid for!
This discussion has been closed.
Comments
I have exactly the same problem. Can't unlock, contacted support yesterday, but so far no answer. I'll be patient, but this is definitely a disappointment. Hopefully they'll fix it eventually, because at least for me Tales of Monkey Island was number one reason to buy Macheist nanobundle.
It's just little ol' me working through the many hundreds of support tickets coming in from the macheist thing. I should put a pretty good dent in the tickets today, so hopefully I'll get you up and running soon.
Sorry for the delay.
Cheers,
bonnie
Seems to be "defective by design" - where copy protection spends more time preventing real owners from accessing their own stuff.
Launching on Macheist with a known mac unlock problem at the same time - hmmmm
so that is 50000 support tickets?
Seems improbable, but I can't believe the old 'can't unlock your "free" game' situation is a ruse. Ya think? Else, why would it be happening to so many people?
The game sure made the MacHeist bundle a little tastier. Maybe telltale games is getting a cut of the profits?
All I know is, I WANT MY CODE, AND I WANT IT TO ENABLE THE GAME!
Here here!
C'mon, Bonnie---You KNOW that the large majority of 'tickets' are about this unlock problem. Why can't you just do a little web site work around and give us legitimate MacHeist purchasers a way to 'authorize' our download! This is not funny.
Cynthia
Patience is a virtue. She already stated she is working on it, and that it is only her dealing with the tickets. Telltale is by no means a new company that needs to try and cheat people in order to gain fame. They've been around since 2004 and won plenty of awards for their games. However they aren't a large company, and I'm sure they're doing their best to take care of the huge influx (~70,000 MacHeist bundles) of orders that didn't go properly. And each one of those bundles needs a unique serial number. While I'm sure that she would love a magic wand that could solve it instantly (or one that could do a magic "little work-around") fixing problems does take time and (wo)man-power to resolve. Just her acknowledging the problem promptly & publicly and giving a quick update is much more than most huge corporate companies would do. Heck, I'm still waiting for a resolution for an issue from a major big-box retailer that has been open for 5 weeks now, with weeks inbetween contacts. I'd love for them to give me an update on the issue as quickly as Bonnie did.
We think we have found the issue, at least for many of you. Please try the following:
1. Go to your original confirmation email from Telltale Games (not MacHeist) to see the email address (and password) you used when you opened/registered your account with us (that is, when you redeemed the code to get the game). Make a note of this information.
2. Launch the game. When prompted, log in with the email/password that was in the confirmation email from Telltale.
3. If by chance the first attempt does not work, please try one more time.
We think this will solve the issue, and we would love it if you would repost with your result (if it worked or not).
Thanks so much for your help!
xoxo,
bonnie
Thanks,
kmcdeav1@me.com
Attached is details of report sent to Apple:
Process: Mac_Game [2123]
Path: /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/MacOS/Mac_Game
Identifier: com.telltalegames.MonkeyIsland101
Version: 2.0.2.21 (2.0.2.21)
Code Type: X86 (Native)
Parent Process: launchd [75]
Interval Since Last Report: 471 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 437 sec
Per-App Crashes Since Last Report: 3
Date/Time: 2010-03-10 19:17:02.168 -0500
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 64C40A04-D29D-467F-A0F3-419EFF63534B
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000347ffff8
Crashed Thread: 0
Thread 0 Crashed:
0 ...lltalegames.MonkeyIsland101 0x00027dc7 __ZL16block_merge_nextP6pool_tP14block_header_t + 32
1 ...lltalegames.MonkeyIsland101 0x00027e60 tlsf_free + 101
2 ...lltalegames.MonkeyIsland101 0x001e9a0c LuaFreeFunc + 51
3 ...lltalegames.MonkeyIsland101 0x001e9a67 LuaReallocFunc + 42
4 ...lltalegames.MonkeyIsland101 0x0000c883 luaM_realloc_ + 51
5 ...lltalegames.MonkeyIsland101 0x0000d1c5 luaH_free + 60
6 ...lltalegames.MonkeyIsland101 0x0000c259 sweeplist + 214
7 ...lltalegames.MonkeyIsland101 0x0003a698 luaC_freeall + 34
8 ...lltalegames.MonkeyIsland101 0x00040752 close_state + 36
9 ...lltalegames.MonkeyIsland101 0x001eb5ef ScriptManager::Shutdown() + 1049
10 ...lltalegames.MonkeyIsland101 0x001eb66c ScriptManager::Initialize() + 12
11 ...lltalegames.MonkeyIsland101 0x001f0ffb ScriptManager::SetProjectScript() + 289
12 ...lltalegames.MonkeyIsland101 0x00191eed GameEngine::Initialize(char const*) + 1619
13 ...lltalegames.MonkeyIsland101 0x0019217f GameEngine_Start + 35
14 ...lltalegames.MonkeyIsland101 0x00087be3 -[MyOpenGLView prepareOpenGL] + 144
15 com.apple.AppKit 0x9315e7e1 -[NSOpenGLContext makeCurrentContext] + 214
16 com.apple.AppKit 0x9315e56e -[NSOpenGLContext setView:] + 1386
17 com.apple.AppKit 0x9322979a -[NSOpenGLView lockFocusIfCanDraw] + 198
18 com.apple.AppKit 0x92fa427d -[NSView lockFocus] + 42
19 com.apple.AppKit 0x92fa8617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 834
20 com.apple.AppKit 0x92fa8a86 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
21 com.apple.AppKit 0x92fa8a86 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
22 com.apple.AppKit 0x92fa7045 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 759
23 com.apple.AppKit 0x92fa6987 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 306
24 com.apple.AppKit 0x92fa34ab -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3090
25 com.apple.AppKit 0x92ee3e7b -[NSView displayIfNeeded] + 933
26 com.apple.AppKit 0x92ee3a29 -[NSWindow displayIfNeeded] + 189
27 com.apple.AppKit 0x92f9f603 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1354
28 com.apple.AppKit 0x92f9f05c -[NSWindow orderWindow:relativeTo:] + 105
29 com.apple.AppKit 0x92fd10e5 -[NSWindow orderFront:] + 50
30 com.apple.AppKit 0x92eb1ea7 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1814
31 com.apple.AppKit 0x92ea7fba loadNib + 264
32 com.apple.AppKit 0x92ea791c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 946
33 com.apple.AppKit 0x92ea755f +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 171
34 com.apple.AppKit 0x92ea749d +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 391
35 com.apple.AppKit 0x92ea714c NSApplicationMain + 434
36 ...lltalegames.MonkeyIsland101 0x0002a682 start + 54
Thread 1:
0 libSystem.B.dylib 0x94bae46e __semwait_signal + 10
1 libSystem.B.dylib 0x94bd8dcd pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x95b39b32 glvmDoWork + 162
3 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
4 libSystem.B.dylib 0x94bd8012 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x94bf66fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
2 libSystem.B.dylib 0x94bd8012 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x94ba7286 mach_msg_trap + 10
1 libSystem.B.dylib 0x94baea7c mach_msg + 72
2 com.apple.CoreFoundation 0x93894e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93895aa8 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x9374b5f8 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x9374b480 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
7 libSystem.B.dylib 0x94bd8012 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x94ba72e6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x94bd92af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x94bdab33 pthread_cond_timedwait_relative_np + 47
3 com.apple.audio.CoreAudio 0x9375abdf CAGuard::WaitFor(unsigned long long) + 213
4 com.apple.audio.CoreAudio 0x9375c79a CAGuard::WaitUntil(unsigned long long) + 70
5 com.apple.audio.CoreAudio 0x9375af3f HP_IOThread::WorkLoop() + 759
6 com.apple.audio.CoreAudio 0x9375ac43 HP_IOThread::ThreadEntry(HP_IOThread*) + 17
7 com.apple.audio.CoreAudio 0x9374b480 CAPThread::Entry(CAPThread*) + 96
8 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
9 libSystem.B.dylib 0x94bd8012 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x94ba73a6 mach_wait_until + 10
1 libSystem.B.dylib 0x94c1e3ad nanosleep + 314
2 libSystem.B.dylib 0x94c1e26d usleep + 61
3 libfmodex.dylib 0x00b131cf 0xb0e000 + 20943
4 libfmodex.dylib 0x00b9a5d9 FMOD::SystemI::createFile(FMOD::SystemI*, FMOD::File**, bool) + 24653
5 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
6 libSystem.B.dylib 0x94bd8012 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x1a3ffff8 ebx: 0x1a3ffff8 ecx: 0x19f00000 edx: 0x1a3ffff8
edi: 0x1a400000 esi: 0x347ffff4 ebp: 0xbfffe838 esp: 0xbfffe820
ss: 0x0000001f efl: 0x00010202 eip: 0x00027dc7 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x347ffff8
Binary Images:
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0x92d5a000 - 0x92de1ff7 libsqlite3.0.dylib ??? (???) <aaaf72c093e13f34b96e2688b95bdb4a> /usr/lib/libsqlite3.0.dylib
0x92de2000 - 0x92e92fff edu.mit.Kerberos 6.0.13 (6.0.13) <e3baa3d7b3ca7fa92082958af0b36973> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x92e93000 - 0x92ea0fe7 com.apple.opengl 1.5.10 (1.5.10) <e7d1198d869f45f09251f9697cbdd192> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x92ea1000 - 0x9369ffef com.apple.AppKit 6.5.9 (949.54) <4df5d2e2271175452103f789b4f4d8a8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x936a0000 - 0x9372dff7 com.apple.framework.IOKit 1.5.2 (???) <7a3cc24f78f93931731203854ae0d891> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9372e000 - 0x937abfeb com.apple.audio.CoreAudio 3.1.2 (3.1.2) <782a08c44be4698597f4bbd79cac21c6> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x937b6000 - 0x937c0feb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x937c7000 - 0x937d7ffc com.apple.LangAnalysis 1.6.5 (1.6.5) <d057feb38163121ffd871c564c692804> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x937d8000 - 0x93821fef com.apple.Metadata 10.5.8 (398.26) <e4d268ea45379200f03cdc7c8bedae6f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x93822000 - 0x93955fe7 com.apple.CoreFoundation 6.5.7 (476.19) <a332c8f45529ee26d2e9c36d0c723bad> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x93956000 - 0x93cf3fef com.apple.QuartzCore 1.5.8 (1.5.8) <18113e06d296230d63a63b58baf35f55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x93cf4000 - 0x93d9bfeb com.apple.QD 3.11.57 (???) <35f058678972d42b88ebdf652df79956> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x93ddd000 - 0x93ebeff7 libxml2.2.dylib ??? (???) <b3bc0b280c36aa17ac477b4da56cd038> /usr/lib/libxml2.2.dylib
0x93ebf000 - 0x93ec6fe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.
You've experienced a crash. Seems there may be a permissions bug with 10.5.8
Run DiskUtility in Applications/Utilities, Select your disk and click in "Verify Permissions", and let me know if anything was reported. If it was, click on "Repair Permissions" then try the game after the repair completes.
If that doesn't work, we suggest the following:
0) Open \Applications\Utilities\Terminal.app
1) Type the following line in and hit enter:
Code:
chmod -R 755 \Applications\MonkeyIsland101.app
Assuming the file is in the Applications folder. If it's a different location, you can drag-and-drop the file onto the Terminal folder and it will paste the path in.
1a) If it yells at you for permissions, you'll need to use admin privileges and use this line. If this doesn't work, you need to be on an admin account and do this process.
Code:
sudo chmod -R 755 \Applications\MonkeyIsland101.app
2) Repeat this process for each MonkeyIsland episode. You can cheat and hit the UP button once, then edit the 101 to 102 and so on.
Good luck! Let me know how it goes and if that fixes it.
bonnie
I'm having the same trouble as kmcdeav1. I've tried your suggestions and I stil can't get chapter 1 to load! Chapter 2 will load just fine. But I want to start at the beginning! Help!
Thanks!
Once you click on the link (heist code) from macheist, it redeems the code and creates an order. This is very confusing to say the least, I know. Lots of peeps in your shoes. We're looking into a fix/explanation. But for now, check your pm's for your order and download page.
Jdale7,
Are you getting a crash log like kmcdeav1? This is a long shot but one of our mac peeps got it to work by doing the following:
-start mac in safe mode by holding down the left shift key during boot
-launch monkey and yes, it will crash again
-start mac again without safe mode and the game should run.
If that works, great, let us know. If not, if you haven't already, send a ticket into support and I will forward it to one of our mac testers for further help.
Cheers,
bonnie
For all you mac peeps experiencing crashes, Kevin just posted a fix so go ahead and re-download a fresh game.
http://www.telltalegames.com/forums/showthread.php?p=269399#post269399
I tried the solution mentioned. I've put my e-mail and password (from the confirmation). I tried 3 times and it didn't work... I also tried changing my password and it didn't work either. The game acts like if it wasn't able ton connect to the unlocking system. The response is immediate and it gives me an error message with the UNLOCK_EMPTY keyword.
I'm on 10.6 can it be the cause?
I have the same issue as Yadox; and I am also on Snow Leopard.
Can you ping www.telltalegames.com ?
--- telltalegames.com ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
And I tried the serial number in the Unlock Code space, didn't either...
It didn't work. According to this user's experience the launcher relies on pinging the server, which seems to be blocked somewhere in your network.
You can try to configure the responsible firewall accordingly, or using a different internet connection for activation as a workaround.
If you're still having issues, can you try to generate a request code for me through the game launcher? Send that request code back to support@telltalegames.com and I will send back a manual unlock code. We can get you up and playing, provided it's not a mac crashy thing.
Cheers,
bonnie
I am having the exact same problem. Should the download consist of one app or a number of downloads - like chapters in a book?
saw your ticket. check your pm's. think our reply was eaten by a hungry spam/junk folder.
I just checked not there. It's gmail, I've checked ALL MAIL and nothing there as well.
MY mistake, missed the yadox part.
I can't search by your gmail account without knowing what it is. Can you pm me with your email address or list your ticket number here so I can check it out?
Cheers,
bonnie
I then tried to post to this forum and got a not signed in message (I was signed in), figured out that I needed to have a username to sign in... Added a username and after I set a username, I went to a screen showing all the stuff I had bought (the tales of Monkey Island) with download links, i.e. I'm in, problem solved!!!
So what happened? How did this work after I added a username?
Had this worked once the first time, and I didn't notice and from then on said gift code not found (since it had been used?). Or did someone fix this and not tell me?
Weird, since this obviously did not fix anyone else's issue that posted, since they must have a username to post. Anyone getting the Heist code "not found" on the gift page, might try ignoring it, logging in and going to the Purchased items page to see if it is actually there...
All fixed up, thanks Bonnie.
I can't say that for sure.
What kind of internet access do you have?
Can you ping if you bypass the Airport Extreme?