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Sam and Max Complete Collection

heynowheynow
edited May 2010 in Shopping or Activation Support
If I buy the Complete Collection, will the DVD of Season 3 that will be shipped out upon the conclusion of the Season be a collector's DVD with extra content like the DVDs released for Seasons 1 and 2?

Comments

  • TParisTParis
    edited May 2010
    I think so. Though people can't seem to order the DVDs of Seasons 1 & 2 with the order number. I guess that this going to be fixed soon.
  • heynowheynow
    edited May 2010
    Thanks for the reply tparis. What do you mean people can't order seasons 1&2 with the order number? you mean at the moment people can't order 1, 2 and 3? there's a complete collection instead.
  • TParisTParis
    edited May 2010
    To the DVD for Season 3 question: I guess there will be a DVD that will be shipped for only the shiping costs if you have already bought the season as always. To go 100% sure you gotta wait for an official confirmation.

    However, there currently is a problem getting the free DVDs of S1 & S2 with the order number (which you are supposed to enter to get the 100% dscount) of the complete package. It's just not being recognized as it should.
  • heynowheynow
    edited May 2010
    I see. Thanks for the heads-up.
  • abstractismabstractism
    edited May 2010
    I just ordered this and found this problem. should I submit a ticket?
  • TParisTParis
    edited May 2010
    You wouldn't be the only one, already submitted a ticket. I'll post the result of my support request here once it has been taken care of.
  • abstractismabstractism
    edited May 2010
    thanks much :)
  • David EDavid E Telltale Alumni
    edited May 2010
    Yeah, you guys are totally eligible, but we haven't fixed up our upgrade pages for S1 and S2 just yet to account for this new bundle yet. We're hoping to get those updated soon, so you guys can claim your DVDs automatically, but for now you'll have to go the support@telltalegames.com route.
  • TParisTParis
    edited May 2010
    Thanks for the info David. Already got a reply from support, which offered me to put those dvd into my cart with the discount.
  • Direwolf141Direwolf141
    edited May 2010
    Thanks for the info David. I was starting to worry that the info on the store page concerning the DVDs was a typo. :D
  • ElvenmonkElvenmonk
    edited May 2010
    David E wrote: »
    Yeah, you guys are totally eligible, but we haven't fixed up our upgrade pages for S1 and S2 just yet to account for this new bundle yet. We're hoping to get those updated soon, so you guys can claim your DVDs automatically, but for now you'll have to go the support@telltalegames.com route.

    Support doesn't even get my e-mails. Whenever I e-mail support I don't get the confirmation e-mail.
  • der_ketzerder_ketzer
    edited May 2010
    Elvenmonk wrote: »
    Support doesn't even get my e-mails. Whenever I e-mail support I don't get the confirmation e-mail.

    then drop David a PM instead.
  • ElvenmonkElvenmonk
    edited May 2010
    I wasn't sure if that was allowed, thank you.
  • David EDavid E Telltale Alumni
    edited May 2010
    Sent you a reply.
  • abstractismabstractism
    edited May 2010
    how will we know our sam&max dvds will be included? granted, I have to wait on the TMI dvd to be in stock as well. thanks again, david, for your attention on this matter.
  • David EDavid E Telltale Alumni
    edited May 2010
    abstractism wrote: »
    how will we know our sam&max dvds will be included? granted, I have to wait on the TMI dvd to be in stock as well. thanks again, david, for your attention on this matter.

    The DVD redemption happens on a separate order. The way it usually works is that you go to the Season One and Season Two order pages, and then our system does some sort of arcane ritual to determine whether you qualify for a free disc, and then lets you get the disc for 0 dollars. Right now that stuff doesn't work for the bundle, so you'll have to go through support@telltalegames.com until we get it wired up correctly.
This discussion has been closed.