Quality of support
Sorry! But my patience is over. I bought a ToMI Pack online. I had so many troubles with gifting this package. And now, the package disappeared from my games list. The money also disappeared from my bank account. Nice, really nice.
This is my current status. And this, for nearly two months! I wrote many support-request-mails, I posted into the forums, but I've never recieved an offical answer.
How can it be, that a commercially oriented company has such a bad support? Is there only one supporter for all the problems? What is going on?
I read the sticky thread about the overload of requests. I know, this can be problem. But in my oppinion it's a bit long, not hearing anything since the middle of may. And no, I have no spam filter! I feel simply ignored as loyal customer.
Really, you're creating awesome Monkey Island games. This is a shame, that there is such a bad aftertaste behind such a great series!
I'm really angry about that! And now my proposal and request to telltalegames:
Please Telltalegames, do something with your support!
And I'm not alone with this point of view. Simple read a few threads in the support forums for example!
Sorry for the rough sound, but it's really exhausting...
Greetings!
This is my current status. And this, for nearly two months! I wrote many support-request-mails, I posted into the forums, but I've never recieved an offical answer.
How can it be, that a commercially oriented company has such a bad support? Is there only one supporter for all the problems? What is going on?
I read the sticky thread about the overload of requests. I know, this can be problem. But in my oppinion it's a bit long, not hearing anything since the middle of may. And no, I have no spam filter! I feel simply ignored as loyal customer.
Really, you're creating awesome Monkey Island games. This is a shame, that there is such a bad aftertaste behind such a great series!
I'm really angry about that! And now my proposal and request to telltalegames:
Please Telltalegames, do something with your support!
And I'm not alone with this point of view. Simple read a few threads in the support forums for example!
Sorry for the rough sound, but it's really exhausting...
Greetings!
This discussion has been closed.
Comments
However, your ticket should have already been answered. There is a glitch in the system, sometimes the emails just don't go through. This is not necessarily because of spam filter, and it's probably something in Telltale's side.
Try PM-ing bonnie, and don't forget to mention your issue numbers (you DID get the automated response, right?), and she'll answer you here when she sees it.
They are hiring.
Community manager
"Aid Telltale Customer Support through forum/community messaging"
I wish I could relocate to CA. I'd love to do something like that, or even the "crap job" of just fielding complaints on the forums and via email.