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Dear Telltale Games...

The HighwayThe Highway
edited July 2010 in Shopping or Activation Support
I wish to lodge a complaint. I today unboxenated my Tales of Monkey Island Deluxe Edition, and amongst the feelies inside the box, it almost slipped my attention that I had been ripped off.

I have the DVD.
I have the slipcover unfortunately....
I have the coaster.
I have the map.
I have the bonus Voodoo Card.
But I did not receive my Piratey Piece of Eight, one of the few worthwhile items included in the package.
EDIT: I ALSO DID NOT GET THE TRIAL OF THE CENTURY-Y-Y-Y-Y-Y-Y BUTTON. THIS HAS GONE FROM BEING ANNOYING TO A DOWNRIGHT OUTRAGE

I don't know what you can do about it, Telltale. I don't know if you send me another Deluxe Edition, or send out the coins individually, but I very much want my Piece of Eight.

As usual visitors to the forum will know, I am the one who usually defends Telltale Games whenever something goes wrong, but this is beyond me.

Quick assistance is much obliged.

Comments

  • IrishmileIrishmile
    edited July 2010
    I think that happened to another unfortunate forumite... and I think Bonnie replied that it would be sent out right away.... I understand that all the boxes were flat and it was all hand packed.... Human error... I would be annoyed too.
  • The HighwayThe Highway
    edited July 2010
    That definitely makes me feel better, but I would prefer a proper statement so I can be extra certain.
  • BoneFreakBoneFreak
    edited July 2010
    I'm going to post here because this is a pretty bad problem, but I am not sure what proof there is for you to give (forgive me if I'm wrong), but try posting a picture of what you do have.
  • The HighwayThe Highway
    edited July 2010
    BoneFreak wrote: »
    I'm going to post here because this is a pretty bad problem, but I am not sure what proof there is for you to give (forgive me if I'm wrong), but try posting a picture of what you do have.

    I'll do that if Telltale requires me to, but the problem is that anyone could do that and just leave the two items out, which would be dishonest. And therefore a photo would be untrustable. I suppose the only real way to be absolutely sure is if i filmed myself opening it and that displayed the box in cling film and the two items missing. I guess I just have to hope that telltale believes me...
  • GinnyNGinnyN
    edited July 2010
    And why they would not trust you?

    By the way, did you sent a email? The official issue tracking is from there (I don't see a issue number, that's why I'm asking)
  • The HighwayThe Highway
    edited July 2010
    GinnyN wrote: »
    And why they would not trust you?

    By the way, did you sent a email? The official issue tracking is from there (I don't see a issue number, that's why I'm asking)

    Oh right, I should prolly send an email... it's support@telltalegames.com, right?
  • GinnyNGinnyN
    edited July 2010
    The Highway wrote: »
    Oh right, I should prolly send an email... it's support@telltalegames.com, right?

    Yep, this one. Be patient though, they would take a while, especially because it's already the weekend, at least in Australia, right?

    They will get you solved somehow, I'm sure of that (For the record, I sent a email asking for something last monday (July 12nd) and they got sorted it last thursday (July 15th). If that can give you a somesort of reference)
  • The HighwayThe Highway
    edited July 2010
    The issue number is [issue-33689]

    I really want this stuff.
  • BoneFreakBoneFreak
    edited July 2010
    If they don't help you out, eBay is the answer.
  • The HighwayThe Highway
    edited July 2010
    BoneFreak wrote: »
    If they don't help you out, eBay is the answer.

    no way am i buying another one. well, maybe... but only from telltale, and only for $15 again! and only if i really have to!
  • The HighwayThe Highway
    edited July 2010
    If it helps, the order number was an undisclosed number that I'll tell someone if required
  • GinnyNGinnyN
    edited July 2010
    Why I have to explain that always? Don't put the order number in a post! Those are confidential and Telltale can see them any way in your account. Just calm down and wait. ;)
  • BoneFreakBoneFreak
    edited July 2010
    The Highway wrote: »
    If it helps, the order number was ***************

    Change your post to that.
  • The HighwayThe Highway
    edited July 2010
    I don't understand why though?
  • The HighwayThe Highway
    edited July 2010
    Joy! Telltale is sending me the missing pieces, ASAP!
  • BoneFreakBoneFreak
    edited July 2010
    The Highway wrote: »
    Joy! Telltale is sending me the missing pieces, ASAP!

    Yay!

    new-years-party.jpg

    Seriously, I think that Telltale will solve any problems that their customers lodge eventually (not like, a year eventually, but y'know).

    Enjoy your stuff, I guess!
  • The HighwayThe Highway
    edited July 2010
    Yay! They arrived today! Thanks, Telltale!
This discussion has been closed.